E-Retail Manager – Skinceuticals & Skinbetter Science

L'OREAL GROUP; Montreal; Hybrid; CAD 60,000 - 85,000; Full time

Job summary

L'OREAL GROUP is seeking a motivated professional to drive online sales for its medical aesthetic brands in Canada. This role emphasizes strategic account management and collaboration with various teams, allowing the candidate to significantly impact e-retail strategies. The position offers a competitive salary, appealing benefits, and a hybrid work environment.

Benefits

Ongoing trainings on digital best practices

Competitive health/dental insurance

Participation in RRSP from day one

Defined benefit and contribution pension plan

Access to 24/7 telemedicine service

Hybrid work model (minimum 3 days/week in office)

Special Friday schedules

Subsidized cafeteria, free coffee, and soups

Access to numerous virtual learning platforms

Phenomenal vacation policy

Paid year-end holiday week

$500 wellness account per year

Employee discounts up to 50%

Free BIXI membership and STM discounts

Reimbursement of professional licenses

Qualifications

• 2+ years in a customer-facing role (sales representative E-KAM).
• 2+ years in a digital role (e-commerce, IT, social media or digital marketing).

Responsibilities

• Craft and execute a comprehensive online and offline strategy for brand growth.
• Cultivate strong relationships with e-retail accounts and drive sales growth.
• Optimize onboarding processes and foster a highly engaged partner network.

Skills

Account Management

Online Channel Strategy Design

Innovative Solutions in a Dynamic Digital Landscape

Fluency in French and English

Proficiency in Microsoft Excel

Proficiency in PowerPoint

Shopify experience

Mandarin language skills

Job description

L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together create meaningful impact.

In the L'Oréal Dermatological Beauty Division, we change people's lives by creating the 'beauty of health' with our iconic brands (La Roche- Posay, Vichy, CeraVe, Skin Ceuticals). With the most prescribed brands by dermatologists and other specialists, our division is maintaining a double-digit growth worldwide for the last 5 years which is fueled by +7.5k employees around the world.

Key responsibilities

Be at the forefront of driving online sales for our market-leading medical aesthetic brands, SkinCeuticals and skinbetter science, within the Canadian market. Reporting to the B2B E-Commerce & E-Retail Team Lead, you'll play a pivotal role in shaping our e-retail strategy, collaborating closely with field, digital, and marketing teams and our e-doctor business partners. This client-facing role offers the unique opportunity to blend your entrepreneurial spirit with cutting-edge digital practices, directly impacting the growth of two of our most sought-after brands within L'Oréal Dermatological Beauty. Own your impact with an award-winning strategy and best in class team!

• Strategic Planning & Analysis: Craft and execute a comprehensive 360° online and offline strategy aligned with national and individual e-doctors' digital objectives. Develop and monitor sales forecasts, providing data-driven insights to fuel agile decision-making and maximize impact. Analyze sell out performance, identify emerging trends, and share your findings to refine strategies to support hundreds of our partners' ecommerce websites and proactively tackle grey market activity.
• Content & Brand Building: Develop a compelling National Digital Strategy, encompassing impactful visual assets and engaging content. Empower clients of all sizes with UX/CRM recommendations, enabling them to effectively showcase and sell our brands on their websites, contributing to a cohesive and impactful brand experience.
• Account Management & Growth: Cultivate strong relationships with a portfolio of e-retail accounts, driving sales growth through strategic partnerships. Lead the onboarding of new accounts, providing expert guidance and support to ensure their success, whether it's through our affiliate or our e-doctor acceleration programs. Identify, recruit, and manage affiliate partners, expanding our brand reach and exploring innovative online revenue streams.
• Operational Excellence: Design and manage the operational framework connecting agencies, internal teams, and accounts, ensuring seamless collaboration. Take ownership of the affiliate program, optimizing onboarding processes and fostering a highly engaged partner network.

KEY SKILLS AND EXPERTISE

• 2+ years in a customer-facing role (sales representative E-KAM)
• 2+ years in a digital role (e-commerce, IT, social media or digital marketing)
• Account Management
• Online Channel Strategy Design
• Innovative Solutions in a Dynamic Digital Landscape
• Fluency in French and English (written and spoken).
• Proficiency in Microsoft Excel and PowerPoint. Shopify experience is a plus.
• Mandarin language skills are a plus.

WHAT WE OFFER

• Ongoing trainings on digital best practices and the skincare industry
• Get the chance to be part of an agile, fast-paced and overall awesome team!
• Competitive health/dental insurance and participation in the Registered Retirement Savings Plan (RRSP) from your first day!
• Defined benefit and defined contribution pension plan
• Access to a 24/7 telemedicine service (Maple)
• Hybrid work model (minimum 3 days/week in the office)
• Special Friday schedules
• Subsidized cafeteria, free coffee, soups, and tea
• Access to numerous virtual learning platforms
• Phenomenal vacation policy
• Paid year-end holiday week
• $500 wellness account per year
• Exclusive employee discounts of up to 50% (WOW!)
• Free BIXI membership and STM discounts
• Reimbursement of professional licenses
• And much more!

We're committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.



The Group strictly prohibits discrimination against any applicant for employment because of the individual's gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.



We are proud to be an equal opportunity employer.