e-Learn Tech Specialist

Vancouver Community College (VCC); Vancouver; On-site; CAD 70,000 - 95,000; Full time

Job summary

Vancouver Community College (VCC) in Vancouver, BC is seeking an experienced eLearning Technology Specialist to provide advanced technical support, system administration, and automation for the college’s learning platforms. You will collaborate with IT, support faculty, and drive improvements across LMS tools, data retention, and privacy compliance.

Responsibilities include system upgrades, course setup, troubleshooting, documentation, and pilot projects for new edtech solutions.

Qualifications

• Two-year college diploma in Computer Technology, Information Technology, Computer Systems or a related field.
• 2+ years of related work experience in eLearning technologies or similar.
• OR an equivalent combination of training and/or experience may be substituted for the required qualifications.
• Excellent English communication skills, both written and verbal.
• Experience with LMS systems such as Syllabus, PebblePad, Rise, and related tools.
• Experience with automation, data retention and privacy compliance, and plugin customization.

Responsibilities

• Administers and maintains e-learning systems (LMS, Syllabus, Pebblepad, Rise) and troubleshoots issues.
• Responds to support requests via phone, email, and online systems; resolves course-related issues.
• Coordinates with IT and vendors to schedule, plan, and test upgrades and improvements.
• Assists faculty with course setup and lifecycle management; supports selecting and using ed tech tools.
• Designs and implements automation systems for course creation, enrolment, and data retention.
• Compiles system data for monitoring, troubleshooting, reporting and analysis.
• Researches and pilots new learning tools and software solutions.
• Researches policy changes related to FOIPPA, data retention, and privacy.
• Evaluates LMS plugins and ed tech tools with external vendors and IT.
• Investigates potential breaches of academic integrity and student grievances related to eLearning.
• Develops and maintains system documentation and online knowledge bases.
• Participates in communities of practice and committees as needed.
• Performs other related duties.

Skills

English fluency

Web technologies

LMS admin

Automation & data retention

Email tools

Tech training

Multi-priority work

College policies

Problem solving

Customer service

Education

Two-year college diploma in related field

Job description

We acknowledge that Vancouver Community College (VCC) is located on the traditional unceded territories of the Musqueam, Squamish, and Tsleil-Waututh peoples who have been stewards of this land from time immemorial.

For over 60 years, VCC has been a leader in innovative, experiential post-secondary learning. We’re one of B.C’s top employers and we are proud to inspire students to discover their passions, gain essential skills, and learn what it takes to succeed in a competitive workforce.

At VCC, we respect and celebrate our differences, and are committed to the work of decolonization, accessibility, and inclusivity for all. Be a part of creating an inclusive community that provides equitable opportunities for Indigenous and diverse representation, participation, and success for everyone.

We value lived experience and encourage applications from members of all groups experiencing barriers to equity. Come join the VCC community as we shape the future together.

Position Summary

The eLearning Technology Specialist provides advanced technical support, training, and system administration for the college’s eLearning systems. In collaboration with IT, this role ensures the seamless operation of educational technology infrastructure, leads automation initiatives and implements ed tech systems and platforms to improve functionality.

Duties & Responsibilities

• Administers and maintains e-learning systems including LMS, Syllabus, Pebblepad, Rise and other learning technologies; works both independently and in collaboration with IT and VCC clients and vendors; troubleshoots and resolves system issues and escalates complex matters when necessary.
• Responds to support requests via phone, email, and online support system; diagnoses and resolves course-related issues; including restoring lost data or course content.
• Facilitates communication with users regarding system updates, maintenance, and service interruptions.
• Coordinates with IT and vendors to schedule, plan, test, and implement upgrades and other improvement projects.
• Assists faculty and staff with course setup and life-cycle management, supports faculty in selecting and using current and emerging educational technologies, systems and platforms.
• Designs and implements automation systems as they relate to course creation, enrolment, and data retention.
• Compiles system data for monitoring, troubleshooting, reporting and analysis.
• Conducts research and leads pilot implementation on new learning tools, technologies, and software solutions.
• Researches and recommends changes to policies and procedures related to the eLearning systems which support automation/efficiency, data retention policies, FOIPPA, and new requirements.
• Researches, evaluates, installs and determines usability of LMS plugins and other ed tech tools in collaboration with external vendors, BCNet and IT, including troubleshooting and code remediation, to support effective system administration and pedagogy.
• Investigates potential breaches of academic integrity and student grievances related to eLearning systems.
• Develops and maintains system documentation, including self-paced development courses.
• Creates, maintains and, updates online knowledge bases and FAQs.
• Actively contributes to relevant communities of practice to maintain best practices and innovation.
• Participates in College and other committees and working groups as needed.
• Performs other related duties as required.

Qualifications

Education and Experience

• Two-year College diploma in Computer Technology, Information Technology, Computer Systems or a related field.
• Over two years’ of related work experience in eLearning Technologies or similar.
• OR and equivalent combination of training and/or experience may be substituted for the required qualifications.

Skills, and Abilities

• Ability to communicate effectively in English, both verbal and written, to perform essential duties and provide accurate, timely support to clients and students.
• Demonstrated knowledge of HTML, CSS, PHP, SQL, and eLearning system administration skills. Demonstrated experience with LMS, Syllabus, Pebblepad, Rise.
• Experience in automation, data retention and privacy compliance, and plugin customization.
• Practical, strong experience with email and communications technologies.
• Demonstrated ability to teach technical concepts to non-technical users.
• Ability to work independently and manage multiple priorities with the ability to maintain a high degree of accuracy and attention to detail.
• Knowledge of college policies and practices.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Strong interpersonal and customer service skills with the ability to work collaboratively as a member of a team, and to establish and maintain effective working relationships with staff, faculty and other key partners.

This position is casual. You will be called based on project availability.