E-Commerce & Webstore Manager

VenorTalent; Dartmouth; On-site; CAD 60,000 - 100,000; Full time

Job summary

Ein etabliertes Unternehmen im Schmucksektor sucht einen E-Commerce & Webstore Manager, um die Online-Präsenz zu optimieren. In dieser spannenden Rolle übernehmen Sie die Verantwortung für mehrere Webshops und arbeiten eng mit verschiedenen Abteilungen zusammen, um die Benutzererfahrung zu verbessern und den Umsatz zu steigern. Sie werden strategische Initiativen leiten, um das Online-Geschäft auszubauen und sicherzustellen, dass die Plattformen sowohl den Erwartungen der Kunden als auch den Geschäftszielen gerecht werden. Wenn Sie eine Leidenschaft für E-Commerce haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Bezahlter Urlaub

Mitarbeiter- und Familienhilfeprogramm

Rentenersparnisprogramm

Mitarbeiterrabatt

Qualifications

• 5+ Jahre Erfahrung im E-Commerce oder digitalen Betrieb.
• Starke Projektmanagement- und Organisationsfähigkeiten.
• Kompetent in digitalen Marketingkonzepten.

Responsibilities

• Überwachung der täglichen Abläufe und Benutzererfahrung auf vier Websites.
• Koordination technischer Änderungen mit internen Teams und Drittanbietern.
• Budget- und Leistungsmanagement für E-Commerce-Kosten.

Skills

Projektmanagement

Digitales Marketing

SEO

CRO

Analytische Fähigkeiten

Education

Universitätsabschluss

Tools

Drupal

Asana

Retail1

Job description

Venor has partnered with Charm Diamond Centres, the largest Canadian-owned and operated jewellery chain, in their search for an experienced, detail-oriented, and strategic E-Commerce & Webstore Manager to lead and optimize their online retail presence. This role will oversee the full lifecycle of our e-commerce operations across multiple branded websites, ensuring an exceptional customer experience while driving revenue growth and operational efficiency.

The ideal candidate is a highly organized individual with a knack for project management and strong digital expertise, commercial acumen, and passion for delivering seamless, engaging, and profitable online shopping experiences.

About the Role

As the E-Commerce & Webstore Manager, you will be responsible for the end-to-end management of three active web stores and a central umbrella site. You will collaborate across departments – including marketing, operations, IT, and buying teams – to enhance performance, implement strategic improvements, and ensure our e-commerce platforms meet both customer expectations and business objectives.

Key Responsibilities

Website & Customer Experience Management

• Oversee day-to-day operations and user experience across the four websites.
• Work with internal departments and third-party organizations to implement design and functionality updates to improve UX and increase conversions.
• Coordinate technical changes, working with internal teams and third-party developers.
• Collaborate with marketing to develop and review digital campaigns, SEO strategies, and conversion optimization initiatives.
• Provide insights and recommendations based on traffic, user behaviour, and sales data.
• Analyze cart abandonment and implement incentive-driven solutions to increase recovery.

Operational Oversight

• Project manage fulfillment processes and customer service workflows to ensure timely, efficient delivery and support.
• Partner with internal and external stakeholders (security, IT, logistics) to support secure and smooth operations.

Budget & Performance Management

• Monitor and manage e-commerce-related costs, including development and platform tools.
• Contribute to financial planning and provide input on return-on-investment analysis for website initiatives.
• Evaluate competitor platforms to identify trends, new features, and areas for differentiation.
• Lead or support strategic initiatives to expand or enhance online presence.

Key Relationships

• Marketing & Creative
• Operations
• IT & Security Providers

Tools & Platforms

• Drupal – Site management/CRM functionality
• Asana – Project and task management
• Multiple e-commerce sites – Four in total
• Retail1 – All data comes from Retail1

Candidate Profile

• A University Degree
• 5+ years in this space
• Retail experience isn’t required, but is considered a strong asset
• Proven experience in retail e-commerce or digital operations
• Strong project management and organizational skills
• Competent in digital marketing concepts, including SEO, CRO, and analytics
• Ability to manage budgets, review marketing performance, and drive continuous improvement
• Strong communication and stakeholder engagement skills across departments
• Highly analytical and proactive, with a track record of executing ideas and delivering results
• Proven experience in retail e-commerce or digital operations
• Strong project management and organizational skills
• An MBA is not required, but it is an asset

Why Join Us

Over the past 50 years, Charm Diamond Centres has grown to be the largest Canadian-owned jewellery company. Operating nearly 90 stores across Canada, we are also a Platinum Member of Canada’s Best Managed Companies. Based out of Dartmouth, Nova Scotia, we now have two other brands under our umbrella from coast-to-coast.

The company is following that forward trajectory through further expansion and has continued to stay true to our “family run” values. It is our passion for people and jewellery that has led to our success, and we seek like-minded individuals who share our excitement and enthusiasm to fill this role. If you’re looking to make a difference and are up for a challenge, this could be the right opportunity for you!

In addition, we offer the following:

• Paid Vacation
• Employee & Family Assistance Program
• Retirement Savings Program
• Employee Discount

If you’re looking to join a company that has stayed true to itself, will invest in your future, and be a part of an excellent team, please don’t hesitate to reach out to Luke at [e-mail] with your resume and cover letter attached.

Venor is an Atlantic Canadian recruiting firm specializing in recruitment solutions, executive search, career transition & outplacement services.

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