E-Commerce Shipping Coordinator

SureWerx; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading manufacturing company located in Edmonton is looking for an Ecommerce Shipping Specialist to oversee shipping operations for ecommerce customers. The ideal candidate will have 3-5 years of warehouse experience, strong analytical skills, and excellent communication abilities. Responsibilities include processing shipments, managing vendor portals, and ensuring adherence to shipping standards. The position offers opportunities for career growth in a supportive environment.

Benefits

Career development opportunities

Inclusive working environment

Qualifications

• 3-5 years of warehouse experience, preferably in ecommerce operations.
• Excellent analytical skills and attention to detail.
• Ability to operate industrial lift trucks and other equipment.

Responsibilities

• Process outbound shipments using WMS and other portals.
• Develop and oversee shipping protocols for ecommerce customers.
• Inspect and verify incoming goods against invoices.

Skills

Warehouse experience

Analytical skills

Customer service skills

Problem-solving skills

Communication skills

Self-starter

Tools

WMS systems

Amazon Portal

MS Word

Excel

Outlook

Job description

SureWerx is a leading manufacturer of innovative safety, tool, and equipment products and solutions. Since 1957, we've been trusted to keep all who use our products safe in even the most challenging environments. Today, our growing family of world-leading brands serves customers and partners across the U.S., Canada, and Europe.

At SureWerx, you'll have the opportunity to challenge yourself in a supportive, growth-oriented culture of industry leaders. You’ll help chart our future as we continue to expand into new products, services, and markets. We’ll invest in your career development, enabling you to grow and succeed.

We are looking for an Ecommerce Shipping Specialist at our Edmonton branch. The E-commerce Shipping Specialist will be responsible for developing, implementing, coordinating, and overseeing the setup of our physical layout, procedural steps, training, and execution of outbound shipping to ecommerce customers. This role is ideal for someone eager to expand their experience in digital commerce and will support one of the fastest-growing areas within SureWerx.

Primary Responsibilities

• Using multiple WMS and booking portals to process outbound shipments.
• Managing vendor and order portals as needed to process and troubleshoot.
• Applying best-in-class digital principles to ensure accurate and timely shipments, considering the differences from traditional distributor purchases.
• Learning and performing picking, packing, and shipping procedures.
• Following and developing customer shipment standards when processing orders.
• Planning and prioritizing workflow and processing of order volumes to maximize throughput and meet deadlines.
• Providing technical and training support to warehouse staff working on ecommerce orders.
• Monitoring and communicating progress on ecommerce work volume.
• Troubleshooting and correcting issues impacting operational performance.
• Communicating problems and challenges with the Operations and Corporate Ecommerce teams.
• Developing Standard Operating Processes and Guidelines for Ecommerce functions.
• Participating in ecommerce-related meetings, emails, and calls.
• Coordinating freight carriers related to ecommerce, including communicating stock discrepancies to operational leaders.

Operational Excellence – Productivity and Quality

• Advising and supporting warehouse leadership to determine staffing needs to support ecommerce daily, weekly, and monthly to meet targets and avoid delays.
• Maintaining an organized and efficient work area and order filing system, especially for direct shipments and large customers.
• Inspecting future orders to ensure accuracy and vendor compliance.
• Investigating OSD and compliance issues with current and past orders.

Customer Experience

• Maintaining high standards of written and verbal communication to keep internal and external customers informed.
• Ensuring all customer-specific instructions are followed.
• Seeking constructive feedback to identify improvement opportunities.

General

• Adhering to all policies and procedures.
• Delivering training to all assigned employees and temporary staff working on ecommerce.
• Responding professionally and promptly to customer requests, inquiries, and concerns.
• Ensuring operating equipment is in good working order, safety checks are performed and documented, and reporting deficiencies immediately.

Secondary Responsibilities

• Loading, unloading, and moving products manually or with basic material handling equipment.
• Operating equipment such as sit-down counterbalance, reach truck, and order picker.
• Weighing, wrapping, packing, and unpacking products.
• Processing incoming requisitions, including picking, checking, and packing orders.
• Inspecting and verifying incoming goods against invoices.
• Shipping orders and restocking bins.
• Maintaining a safe and clean warehouse environment.
• Performing other duties and projects as assigned.

Qualifications

• 3-5 years of warehouse experience, preferably in ecommerce operations.
• Excellent analytical skills.
• Experience with Amazon Portal and other booking software.
• Experience with Commerce Hub is preferred.
• Participation and/or leadership in safety programs.
• Experience with Puro, Loomis, UPS, FedEx, courier, LTL, and container shipping is an asset.
• Proficiency with WMS systems, RF scans, MS Word, Excel, and Outlook.
• Project, CI, and 5S experience are assets.
• Good communication skills, both verbal and written.
• Detail-oriented with professional customer service skills.
• Self-starter with initiative and leadership qualities.
• Ability to give and follow instructions and policies.
• Strong problem-solving skills.
• Physically able to lift shipments between 25 to 50 lbs.
• Ability to operate industrial lift trucks, pallet jacks, order pickers, and forklifts.
• Comfortable working at ceiling heights of 36 feet.

SureWerx is committed to fostering equal opportunities and providing an inclusive, respectful working environment. We encourage applications from women, LGBTQ+ individuals, Indigenous Peoples, people of colour, persons with disabilities, and neurodiverse individuals. Please inform our HR team if accommodations are needed during the recruitment process.