E-Commerce Shipping Associate

Sporting Life, Inc.; Laval; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a leading Canadian sports lifestyle retailer as an eCommerce Shipping Associate, where your attention to detail and passion for sports will help deliver exceptional customer experiences. In this dynamic role, you will process and fulfill online orders, ensuring timely deliveries while addressing any shipping challenges. Work in a fun and engaging environment that celebrates the love of sport and an active lifestyle, inspiring customers to enjoy the great outdoors. Be part of a dedicated team that values innovation and teamwork, and contribute to a company committed to continuous improvement and customer satisfaction.

Qualifications

• Strong attention to detail and commitment to accuracy in order processing.
• Ability to work efficiently in a fast-paced environment while meeting deadlines.

Responsibilities

• Process and fulfill online orders efficiently and accurately.
• Monitor order statuses and communicate any delays or issues with customers.
• Maintain a clean, organized, and safe workspace following operational guidelines.

Skills

Attention to Detail

Customer Service

Communication Skills

Problem-Solving

Basic Computer Skills

Tools

Order Management Systems

Shipping Platforms

Job description

Job Description

What You'll Do:

As an eCommerce Shipping Associate, you’ll play a crucial role in ensuring online orders are processed, packed, and shipped accurately and on time. At Sporting Life, we’re committed to providing a seamless online shopping experience for our customers.

Your attention to detail and commitment to customer satisfaction will help create a positive shopping experience, whether customers are receiving their latest gear, apparel, or sporting equipment.

• Process and fulfill online orders efficiently and accurately to meet delivery expectations.
• Pack and prepare shipments following company standards to ensure products arrive safely and in perfect condition.
• Monitor order statuses and proactively communicate any delays or issues with customers via phone and electronic messaging.
• Adjust orders as needed to accommodate customer requests, product availability, or special instructions.
• Investigate and resolve shipping issues, including delays or lost packages, by coordinating with third-party logistics providers.
• Ensure proper documentation is completed for all shipments, returns, and order modifications.
• Maintain a clean, organised, and safe workspace, following all operational and safety guidelines.

What You'll Bring:

• A passion for sports, fashion, and delivering outstanding customer experiences.
• Strong attention to detail and a commitment to accuracy in order processing.
• Excellent communication skills to provide clear updates and solutions to customers.
• Problem-solving abilities to quickly address shipping challenges and work with logistics providers to find solutions.
• Ability to work efficiently in a fast-paced environment while meeting deadlines.
• Basic computer skills and familiarity with order management systems and shipping platforms.
• Physical capability to lift and move packages as needed.

Who We Are:

Sporting Life is a leading, iconic Canadian sports lifestyle retailer. Since 1979, we've been committed to providing our customers and their families with the best possible experience—and we are continuously working to improve it every day. We offer the best in outdoor apparel and fashion, footwear, equipment and accessories for men, women and kids. The mix of sport and fashion is what makes us unique.

YOU live for the great Canadian outdoors and take pride in living the Sporting Life. You relish in the exhilarating experience of skiing, snowboarding, cycling, running, tennis, hiking and camping and want to inspire our customers to do the same. You believe in the spirit of team, adapting to the ever changing retail environment, being part of constant innovation and working alongside the best leaders, associates and vendors in the business. We are looking for those who live what we sell every day and who celebrate the love of sport and an active way of living.

Sporting Life is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners, Golf Town, Sporting Life and Team Town. Operating from coast to coast, both Golf Town, Sporting Life and Team Town’s fleet of stores inspire Canadians to get outside and live an active lifestyle, whether it’s playing some of Canada’s top golf courses, running through community trails, experiencing the exhilarating feeling of the hills, or any sports activity in between fit for the individual or whole family.

Come work with us! Experience what it’s like to work in a fun and engaging environment where you’ll be challenged and inspired to contribute to both brands and surrounded by like-minded teams who have a passion for the game of golf, are devoted to outdoor and team activities and sports.