E-Commerce Manager

Trusty Pet Supplies; Burnaby; On-site; CAD 42,000; Full time

Job summary

Trusty Pet Supplies is seeking an E-Commerce Manager to lead its multi-channel e-commerce operations. The role involves overseeing platforms like Amazon and eBay, managing a large product catalogue, and driving revenue through strategic planning and platform optimisation. Ideal candidates will have significant experience in managing e-commerce operations, preferably with seven-figure revenues, and must demonstrate strong analytical acumen and attention to detail.

Qualifications

• Experience managing multi-channel e-commerce operations.
• Knowledge of Amazon Seller Central and other platforms.
• Strong commercial and analytical mindset.

Responsibilities

• Oversee daily trading performance across multiple platforms.
• Drive revenue through strategic planning and optimisations.
• Launch two new e-commerce platforms in 2025.

Skills

E-commerce management

Strategic planning

Analytical skills

Attention to detail

Communication

Tools

Amazon Seller Central

Shopify

WooCommerce

Job description

Location: Derby, UK (Hybrid working available, minimum 3 days per week in the office)

Reporting To: Managing Director

Contract Type: Full-Time, Permanent

Industry: Pet Foods, Products & Accessories

Salary: £42,000 OTE

Overview

We are a leading and fast-growing business in the pet industry, seeking a commercially astute and hands on E-Commerce Manager to lead our multi-channel e-commerce operations. You will take ownership of five well established online sales platforms: Amazon, eBay, TikTok Shop, and two high performing direct to consumer website, each with seven figure annual turnovers. With at least two new platforms launching in 2025, this role will play a key part in our ambitious growth strategy.

This is an exciting opportunity for someone who thrives in a dynamic environment, with a genuine interest in pets and a passion for digital commerce.

Key Responsibilities

• Oversee and optimise daily trading performance across marketplaces such as Amazon, eBay, TikTok Shop, and two websites.
• Manage a large product catalogue of over 7,000 SKUs, ensuring accurate listings, availability, and consistency across all sales channels.
• Confidently create and maintain high performing listings, particularly in Amazon Seller Central, with a focus on conversion, keyword optimisation, and compliance.
• Drive revenue and customer acquisition through strategic planning, merchandising, promotions, and platform optimisation.
• Lead the successful integration and launch of two new e-commerce platforms in 2025.
• Monitor and report on key performance metrics (traffic, AOV, conversion, customer retention), using insights to drive continuous improvement.
• Work closely with marketing, logistics, customer service, and creative teams to ensure smooth operations and unified brand messaging.
• Improve user journey and customer satisfaction across all platforms, maintaining our reputation for service excellence in the pet market.
• Ensure all content and processes meet platform guidelines and reflect industry standards and brand values.

Key Requirements

• Demonstrated experience managing multi channel e-commerce operations, ideally with seven-figure revenues.
• Proficient in Amazon Seller Central and knowledgeable across other platforms such as eBay, TikTok Shop, and e-commerce CMS systems (e.g. Shopify, WooCommerce).
• Proven experience managing high SKU volumes (7,000+ products).
• Strong commercial and analytical acumen, with a growth-focused mindset.
• Excellent attention to detail in listing creation, pricing, and product presentation.
• Strong communication, organisational, and project management skills.
• Comfortable working both strategically and operationally in a fast-paced environment.

Desirable Attributes

• Experience in the pet industry or a passion for pet products and consumers.
• Familiarity with inventory tools, PIM systems, or automation software.
• Experience with international marketplaces and cross-border selling.
• Understanding of SEO, CRO, and digital marketing tactics.