E-Commerce Coordinator - Brampton, ON

SupplyOne Inc.; Brampton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading packaging supplier, SupplyOne Inc. is seeking an E-Commerce Coordinator to enhance their online operations. The role involves managing sales orders, supporting an e-store, and improving customer experience. Ideal candidates will have a background in e-commerce, strong communication skills, and a proactive approach to problem-solving.

Qualifications

• 2-3 years of relevant work experience required.
• Proficient in MS Office and familiar with Google Ads and Analytics.
• E-Commerce experience is an asset.

Responsibilities

• Manage inbound and outbound sales orders.
• Support Magento e-store with product data management.
• Handle customer service inquiries and coordinate sample requests.

Skills

Customer service

Communication

Project management

Analytical skills

Multitasking

Education

Post-secondary education in a related field

Bachelor’s degree

Tools

MS Office

Google Ads

Google Analytics

Magento

Shopify

Amazon

Job description

Job Details

Job Location: Brampton, ON

Position Type: Full Time

Salary Range: Undisclosed

Description

Mission of the Role (What you’ll be doing): As E-Commerce Coordinator, you will support the growth and daily operations of our E-Commerce division. Your organizational skills, attention to detail, and customer focus will be essential as you manage supplier communications, support internal collaboration, and serve as the main contact for online customers. Your effectiveness in organization, multitasking, and communication will drive our online sales success and improve customer experience. The ideal candidate is proactive, motivated, and dedicated to advancing our E-Commerce channel.

Key Duties & Accountabilities (Primary responsibilities & measurable outcomes):

• Manage inbound and outbound sales orders
• Support Magento e-store with product data management and creative asset updates
• Handle customer service inquiries, coordinate sample requests, and close sales
• Build and maintain strong relationships with internal departments
• Collaborate with vendors to identify market opportunities and trends
• Follow up with vendors on distribution issues
• Manage sample inventory
• Monitor sales and margins
• Assist with purchase order creation, tracking, and confirmation
• Monitor stock levels and recommend safety measures
• Support digital marketing efforts (PPC, SEO, social media)
• Manage departmental expenses
• Analyze data for insights
• Resolve problems effectively
• Perform additional duties as assigned

Qualifications (What you’ll need to be successful):

• Post-secondary education in a related field required; Bachelor’s preferred
• 2-3 years of relevant work experience
• Proficient with MS Office; familiarity with Google Ads and Analytics
• E-Commerce experience (Magento, Shopify, Amazon) is an asset
• Ability to analyze sales and market trends
• Excellent customer service and conflict resolution skills
• Experienced in advanced selling tactics
• Strong project management, prioritization, and multitasking skills
• Excellent communication skills
• Energetic, self-motivated, results-oriented
• Team player, adaptable and flexible

Core Values

• People First: Prioritize trust, respect, well-being, growth, collaboration, and accountability.
• Unique Customer Solutions: Listen, understand, and deliver innovative solutions with an entrepreneurial mindset.
• Passion to Serve: Respond swiftly, fulfill commitments, show urgency, and act with empathy and integrity.
• Agility: Adapt quickly, foster creativity, and embrace change and new ideas.
• Growth Focus: Drive results, seek continuous improvement, and pursue stretch goals.

SupplyOne Canada is a leading packaging supplier with over 35 years of industry experience. We are recognized for leadership in sustainability, innovation, and operational excellence. As part of the SupplyOne family, we offer access to a wide range of packaging products and services. Join us to make your packaging work for you.

We are an equal opportunities employer committed to accommodations during recruitment and employment processes. For inquiries, contact us at [e-mail]. All accommodation requests will be kept confidential.