E-Commerce Associate (6-Month Contract)

HERMES; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading luxury brand in Canada seeks a retail operations assistant to support order preparation and inventory management in a thriving environment. This role provides an opportunity to contribute to the luxurious experience Hermès offers its customers, requiring attention to detail and effective communication skills.

Qualifications

• 1 to 2 years of retail operations experience required.
• Excellent oral and written communication skills.
• Knowledge of luxury retail is an asset.

Responsibilities

• Preparing orders including wrapping and packaging for shipping.
• Maintaining tidy stock and storage rooms.
• Organizing fragrance samples and packaging materials.

Skills

Attention to detail

Communication

Organizational skills

Job description

Hermès Canada

A creator, artisan, and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its entrepreneurial spirit and high standards, Hermès promotes the autonomy of each individual through responsible management. The company transmits exceptional know-how via strong territorial anchoring that respects people and resources. Sixteen artisanal métiers fuel the creativity of the house, whose collections are showcased in over 300 stores globally.

Hermès Canada has operated in Canada since 1987, with over 100 employees across four stores in Toronto, Montréal, Vancouver, and Calgary, along with our e-commerce platform and corporate office. Family is central to Hermès; we are committed to being a Maison for All—a home fostering diversity and inclusion within and beyond our walls. We aim to build a diverse workforce of talented individuals with varied backgrounds, skills, and perspectives that enrich our community. We support our team members' personal and professional growth through a culture that values equality, individuality, and fairness, providing an environment where everyone can thrive and be authentic.

Duties and responsibilities include:

1. Preparing orders, including wrapping with ribbon and tissue, packaging in the appropriate boxes, and sorting for FedEx ground, 2-day, or overnight shipping.
2. Maintaining tidy and organized stock and storage rooms to ensure efficiency in order picking.
3. Organizing and managing a balanced stock of fragrance samples.
4. Ensuring an adequate supply of all packaging materials, including Hermès-specific items (orange boxes, ribbon) and other supplies (tape, bubble wrap, boxes, gift cards).
5. Keeping the shipping area fully stocked with operational supplies.

Key Requirements:

1. Retail operations experience with strong attention to detail.
2. Minimum of 1 to 2 years relevant experience.
3. Excellent communication skills, both oral and written.
4. Knowledge of luxury retail is an asset.
5. Additional languages are an asset.