Dynamics 365 Customer Engagement Functional Consultant - Operational

Long View Systems; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join Long View Systems as a Dynamics 365 Customer Engagement Functional Consultant. In this role, you will leverage your expertise to support users, analyze business processes, and lead projects within Dynamics 365 CE. This position offers career growth opportunities and a flexible work environment, making it an ideal fit for motivated professionals looking to advance their careers.

Benefits

Career growth opportunities

Flexible work environment

Access to latest technologies

Permanent staff positions

Paid training

Qualifications

• 3+ years of experience as a Functional Consultant with Dynamics 365 CE.
• MB-230 certification strongly preferred.
• Strong understanding of core Dynamics 365 CE modules.

Responsibilities

• Provide day-to-day functional support for Dynamics 365 CE users.
• Analyze client business processes and workflows.
• Lead small to medium-sized projects related to Dynamics 365 CE.

Skills

Sales

Customer Service

Field Service

Marketing

Project Service Automation

Analytical Skills

Problem Solving

Communication

Education

Bachelor’s degree in Business, Information Technology, or related field

Tools

Dynamics 365 CE

Power Platform

X++

SQL

Job description

Are you Dynamics 365 Customer Engagement expert?

We are looking for a professional and engaging Dynamics 365 Customer Engagement Functional Consultant for our Data & Dynamics team to be based out of our Toronto, Vancouver, Edmonton, or Calgary branch! You will use your deep and expert knowledge of sales, marketing, customer service, field service, and project service automation processes

A Day in the Life:

• Provide day-to-day functional support for Dynamics 365 CE users, including troubleshooting and resolving issues related to Sales, Service, Marketing, and other modules
• Working with end-users to gather information, replicate issues, and test solutions.
• Work with clients to design and maintain custom entities, forms, workflows, and reports
• Analyze client business processes and workflows, identifying areas for improvement within the Dynamics 365 CE environment
• Lead small to medium-sized projects related to system upgrades, new module implementations, or process improvements within Dynamics 365 CE
• Collaborate with technical consultants and developers to deliver high-quality solutions that meet client requirements
• Ensure projects are completed on time and within scope, with clear communication to all stakeholders

What You Bring:

• 3+ years of experience working with Dynamics 365 CE as a Functional Consultant or similar role
• MB-230 - Dynamics 365 Customer Engagement Functional Consultant Associate
• Strong understanding of core Dynamics 365 CE modules, including Sales, Customer Service, Field Service, and Marketing
• Knowledge of basic X++ or SQL for troubleshooting
• Proven experience in a managed services or support environment, with a focus on client relationship management
• Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions
• Strong communication and interpersonal skills, with the ability to work effectively with clients and cross-functional teams
• Experience with Power Platform (Power Apps, Power Automate) and Dynamics 365 integrations is a plus

What Makes You Extra Awesome:

• Bachelor’s degree in Business, Information Technology, or a related field
• Designations such as Dynamics 365 Customer Service Functional Consultant Associate, Power Platform Functional Consultant, Scrum, and Prosci
• Equivalent certification to MB-230 - Dynamics 365 Customer Engagement Functional Consultant Associate

Why Work at Long View?

• Great people and culture
• Career growth– Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting work– Be part of exciting projects while accessing all the latest technologies
• Flexible environment– A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness

$70,000 - $90,000 a year Expected salary range $70,000 to $90,000 plus 10% Variable earnings