Dynamics 365 CRM (Sales & Services) Delivery Lead, Director

PricewaterhouseCoopers International; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading consulting firm in Toronto is seeking a Dynamics 365 CRM Lead to spearhead CRM solutions and manage a high-performing team. This role involves engaging clients, leading implementations, and fostering strategic relationships. The ideal candidate will have expertise in Dynamics 365 and a strong background in consulting. Leadership and project management skills are essential. The firm offers a competitive compensation package and prioritizes diversity and inclusivity.

Benefits

Competitive compensation

Inclusive benefits

Flexibility programs

Qualifications

• Consulting and/or operational experience.
• Profound knowledge and expertise in CRM systems.
• Leadership qualities and subject matter expertise.
• Project management and planning skills.

Responsibilities

• Lead a team of CRM professionals delivering solutions.
• Implement Dynamics 365 Sales & Service projects.
• Engage with clients to understand their needs.
• Develop a high-performing team of CRM experts.

Skills

Consulting experience

CRM systems expertise

Leadership skills

Project management skills

Communication skills

Facilitation skills

Team management

Stakeholder management

Tools

Microsoft Dynamics 365 Sales & Service

Job description

Overview

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Microsoft Dynamics generalist at PwC, you will possess a broad range of consulting skills and experience across various Microsoft applications. Working in this area, you will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Microsoft applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Meaningful work you’ll be part of

As a Dynamics 365 CRM (Sales & Service) Lead, Director, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

• Leadership Vision: As the Microsoft 'Dynamics 365 Sales & Service' leader, you will build and guide a team of CRM professionals, driving exceptional solutions and positioning PwC Canada as a market leader in the CRM landscape.
• Dynamics 365 Expertise: Leverage your profound knowledge and expertise in CRM systems, particularly Microsoft 'Dynamics 365 Sales & Service', to lead successful implementation projects and deliver valuable insights to our clients.
• Strategic Alignment with Microsoft: Foster a strong partnership with Microsoft to capitalize on growth opportunities, access the latest 'Dynamics 365 Sales & Service' technologies, and expand our presence within the Microsoft ecosystem.
• Business Development: Identify and seize opportunities to engage with clients, cultivate new relationships, and elevate PwC's market presence in Microsoft 'Dynamics 365 Sales & Service'.
• Client Engagement: Work closely with clients, understanding their unique needs and challenges, and deliver tailored Microsoft 'Dynamics 365 Sales & Service' solutions that empower them to enhance customer relationships and drive growth.
• Team Development: Build and lead a high-performing team of CRM experts, nurturing their skills and expertise, and fostering a collaborative work culture.

Experiences and skills you’ll use to solve

• Consulting and/or operational experience.
• Profound knowledge and expertise in CRM systems, particularly Microsoft 'Dynamics 365 Sales & Service'.
• Leadership qualities and the ability to be recognized as a subject matter expertwhen our client requires.
• Project management and project planning skills.
• Clear and articulate written and verbal communication skills.
• Good facilitation, delivery skills, presentation and report writing skills.
• Effective leadership and people management skills.
• Ability to develop and manage senior-level relationships.
• The ability to work on a number of projects, meet deadlines and manage stakeholder expectations.
• A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

Indigenous and inclusive workplace

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.