Dynamics 365 CRM Functional Analyst

Onico Solutions; Richmond Hill; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading technology solutions provider is seeking a Dynamics 365 CRM Functional Analyst for a 6-month contract with likely extension. This role entails customizing and configuring Dynamics 365, focusing on sales and customer service modules, and requires strong analytical, communication, and collaboration skills. The candidate will work closely with an agile team to deliver innovative solutions on the D365 platform, making a significant impact on client projects.

Qualifications

• 6+ years in D365 CRM customization & configuration.
• Strong knowledge in Sales and Customer Service Modules.
• Experience with Agile methodology and financial services is a plus.

Responsibilities

• Deliver new capabilities on the D365 platform working with the agile team.
• Assist the production support team to resolve defects/issues.
• Conduct training sessions for superusers.

Skills

Requirements gathering

Business process analysis

Excellent communication

Education

Certification in MS Dynamics 365

Tools

.Net Framework

SQL Server

Azure DevOps

Github

Job description

We are currently looking for a Dynamics 365 CRM Functional Analyst for a minimum 6 month contract (likely extension) for a recent implementation of our client’s sales and customer service modules.

Experience

• 6+ years of progressive experience in the D365 CRM (Most current version) customization & configuration
• Strong knowledge in Sales and Customer Service Modules including SSRS reports
• Experience with Dynamics Marketing or other email marketing tools (e.g. ClickDimensions) is an asset
• Experience with full-life cycle implementations of Dynamics CRM
• Basic understanding of the integration methodologies and web development fundamentals using Microsoft technology stack (e.g. Dynamics xRM, .Net Framework, SQL Server, SOA / Web Services)
• Knowledge in release management processes (e.g. Azure devops, Github etc.)
• Experience in Agile (Scrum) based methodology
• Certifications in MS Dynamics 365 an asset
• Experience with Financial Services an asset

Skills

• Strong requirements gathering and business process analysis skills.
• Proven ability to facilitate workshops and presenting solution ideas. Conduct training sessions for superusers.
• Excellent communication skills are important – both written and verbal. Translating technical concepts into layman’s terms is an essential skill
• Transform clients’ needs into Dynamics 365 solutions in collaboration with the Architect

Delivery

• Work with the CRM agile team to deliver new capabilities on D365 platform (60%-70%)
• Assist the production support team to resolve defects/issue (30%-40%)

This is a minimum 6 month contract with likely extension located in downtown Toronto (work from home until deemed safe).