Duty Supervisor, Cargo and Ramp

Canadian North; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

3 weeks vacation

Personal leave time

Extended health & dental insurance

Disability coverage

Retirement savings plan

Travel privileges

Cargo shipping privileges

Advancement opportunities

Job summary

Canadian North is seeking a Duty Supervisor, Cargo & Ramp to oversee all flight operations and support Cargo/Ramp Coordinators in Ottawa. You will ensure regulatory compliance, lead ramp teams, and drive timely deliveries.

The role requires two years of experience, strong leadership, and proficiency in MS Office and airline systems. You’ll contribute to safety programs and participate in ERP planning while advancing in a trusted Canadian airline.

Qualifications

• High School diploma or equivalent.
• Two years of previous experience.
• Strong leadership and communication abilities.
• Proficient MS Office and airline systems like Skyline/Sabre.
• Ability to obtain an Airport Restricted Area Pass.

Responsibilities

• Oversee flight operations and ensure cargo and ramp tasks meet regulatory and customer requirements.
• Monitor ramp safety and SOP adherence; support audits.
• Ensure staff training compliance for dangerous goods and other certifications.
• Assist with day-to-day freight inventory and coordination with other departments.
• Provide leadership during regular and irregular operations.
• Coordinate with GSE and other teams to ensure on-time performance.
• Assist with scheduling, timesheets, housing, and uniforms.
• Prepare reports and support invoicing activities.
• Contribute to SOP development and safety initiatives.
• Participate in Emergency Response Plan.

Skills

Leadership

Communication

Organization

Customer service

Problem solving

Team supervision

Education

High School diploma or equivalent

Tools

MS Office

Skyline

Sabre

Job description

Position Summary

The Duty Supervisor, Cargo & Ramp is responsible for overseeing all the flights operations and provides support to Cargo/Ramp Coordinators to improve service, effectiveness and efficiency of ground handling.

What You'll Do

• Provides oversight to all flight operations and ensures cargo and ramp operations are performed in accordance with regulatory, Company and customer requirements;
• Monitors ramp safety and adherence to SOPs, audit/station inspections as assigned;
• Responsible to ensure all cargo/ramp employees are compliant for training (e.g. safety, regulatory, departmental, equipment, security, DG, etc);
• Responsible to assist with day to day freight inventory;
• Provides leadership and direction during regular and irregular operations;
• Coordinates with other departments to ensure customer satisfaction and on time performance;
• Provides support functions including, but not limited to: scheduling/roster planning, timesheet/payroll review, staff housing assignments, rotational travel arrangements, uniform ordering/distribution, etc;
• Prepares reports;
• Assists with conflict resolution and internal/external complaint investigation and rectification;
• Laises with GSE to ensure availability of serviceable, safe equipment and accurate reporting/service requests;
• Provides support and assistance to the Coordinators in completion of flight paperwork;
• Conducts new employee orientation and delivers initial and recurrent training programs;
• Coordinate customer invoicing for adhoc/third party services/equipment;
• Assists with development and implementation of SOPs, processes, safety initiatives, employee communications, etc;
• Responsible for compliance with Station Controls and Internal Audit Standards;
• Active member of the Emergency Response Plan;
• Other duties as assigned.

What You'll Bring

• High School diploma or equivalent related work experience;
• Two (2) years of previous experience;
• Fully proficient computer skills (MSOffice) and superior operating knowledge of Skyline, Sabre (preferred);
• Demonstrated operational experience, including cargo/ramp, load control, weight and balance, transportation of dangerous goods, etc;
• Must be able to complete the requirements for certification in dangerous goods acceptance/shipping;
• Commitment to excellent internal and external customer service;
• Strong organization skills and ability to manage multiple priorities and deadlines;
• Excellent interpersonal and communication skills (written and spoken);
• Excellent leadership skills with the ability to coach, and motivate;
• Experience supervising in a unionized environment (preferred);
• Valid driver's license is required;
• Ability to communicate in Inuktitut or other Indigenous language(s) considered an asset;
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Total Rewards & Employee Benefits

We’re committed to offering a comprehensive benefits package that supports your health, security, and future.

• 3 weeks of paid vacation upon hire
• 112 hours of paid personal leave time
• Extended health, dental, and life insurance (after 1 month)
• Short- & long-term disability coverage (after 1 month)
• Retirement savings plan (after 6 months)
• Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
• Cargo shipping privileges (per company policy)
• Opportunities for advancement within a trusted Canadian airline

Accommodation During the Recruitment Process

Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email [e-mail] and we will work with you to meet your needs.

Closing date:

September 27, 2026