Duty Officer

Flyyeg; Canada; Remote; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Pension plan

Unlimited travel perks

Job summary

Flair Airlines is seeking a Duty Officer to oversee day‑of operations from our Toronto (YYZ) office, coordinating with OCC, CSC, Dispatch, and other teams to maintain schedules and manage IROP responses.

The role requires clear communication, decisive decision‑making under pressure, and a proactive, organized approach. A high school diploma and Canadian work eligibility are essential; aviation operations experience is preferred.

Qualifications

• High school diploma or equivalent (GED) required.
• Experience in an Airline Operations Centre or Airport Operations preferred.
• Knowledge of CARs applicable to Canadian operations is a plus.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Monitor day‑of operations and communicate delays or changes to department heads.
• Oversee flight operations software data entry and integrity.
• Investigate and code delays (IROPs) and coordinate resolutions.
• Prepare reports for the SOCC Manager and Director.
• Plan and manage recovery of IROPs and schedule adjustments.

Skills

Communication

Stress management

Prioritization

Analytical thinking

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Outlook

PowerPoint

Job description

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach.

Your Team:

Join the System Operations Control Centre (SOCC) team at Flair as a Duty Officer, where you will play a key role in overseeing day‑of operations and supporting the safe and efficient delivery of our flight schedule. Reporting to the Manager, OCC, you will work closely with CSC, Crew Scheduling, Dispatch, MCC, and other operational teams to coordinate daily activities, manage irregular operations (IROPs), and act as a key point of escalation when operational issues arise. This is a hands‑on role that requires strong communication, sound decision‑making, and the ability to remain organized and effective in a fast‑paced operational environment.

This is a full‑time, on‑site position that is based at our Toronto (YYZ) office.

A Day in the Life:

As a Duty Officer, you will:

• Monitor day‑of operations for flights, communicating delays, irregular operations (IROPs), or any changes to relevant department heads.
• Ensure that daily tasks are progressing on schedule and completed in a timely manner.
• Oversee the company’s flight operations software to ensure accurate data entry and operations.
• Investigate and code delays for all flights, resolving discrepancies when stakeholders submit additional information.
• Distribute IROP emails to all relevant departments and bases.
• Conduct cost analysis of all IROPs and ensure proper documentation.
• Coordinate cross‑departmental efforts during normal operations and IROPs to ensure high standards of customer service.
• Demonstrate leadership by proactively managing operations and ensuring smooth day‑to‑day functions.
• Act as the primary point of contact for all operational IROPs, providing guidance and solutions.
• Plan and manage the recovery of all IROPs, incorporating input from multiple functions.
• Manage slot assignments to ensure timely departures and arrivals.
• Oversee AOG (Aircraft on Ground) and Return to Service processes, ensuring quick resolutions.
• Manage spare utilization, ensuring efficient use of resources.
• Prepare daily and weekly reports as required by the SOCC Manager and Director.
• Identify and address potential concerns for the upcoming week’s flight schedule.
• Participate in mandatory team meetings and annual recurrent training sessions.
• Perform other duties and assignments as required to support SOCC operations.

What You Bring to the Role:

The preferred candidate should exemplify Flair's core values of honesty, efficiency, accountability, and respect while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education:
  • High school diploma or equivalent (GED).
• Experience:
  • Previous experience in an Airline Operations Centre or Airport Operations is preferred.
  • Possession of a valid First Aid certification is an asset; however, the ability to pass and obtain a basic First Aid certificate is required.
  • Possession of a current Transport Canada Flight Dispatcher certificate is considered an asset.
  • Knowledge of the Canadian Aviation Regulations (CARs) applicable to 705 operations.
  • Intermediate proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Skills and Abilities:
  • Demonstrated ability to work effectively in a high‑stress, deadline‑driven, ever‑changing work environment while prioritizing tasks and assignments.
  • Strong communication skills and the ability to build effective working relationships with a variety of stakeholders.
  • Ability to think outside the box and propose new ideas and solutions, showcasing a proactive and forward‑thinking approach.
  • Demonstrated analytical, decision‑making, and problem‑solving skills.
• Requirements:
  • Clear criminal record check and satisfactory references.
  • Must be legally eligible to work in Canada without restriction.

Why You’ll Love Working Here:

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well‑being - because when you’re at your best, so are we. This benefits package includes:

• Comprehensive Salary - A salary that reflects your experience and contributions.
• Comprehensive Benefits - Competitive medical and dental coverage, disability insurance, life insurance, and an employee and family assistance program.
• Retirement Savings - A pension plan with employer‑matched contributions.
• Unlimited Travel Perks - Enjoy free and discounted flights for you and your travel companions.

Your Career, Your Journey – Join Flair!

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website: flyflair.com