Dual Mobile and Lab Patient Technician

LifeLabs Medical Laboratory Services; Windsor; On-site; CAD 30,000 - 60,000; Part time

Job summary

LifeLabs Medical Laboratory Services is seeking a responsible and patient-oriented individual for a dual role primarily as a Lab Patient Technician with some hours in the Mobile Lab Patient Technician role. This position focuses on patient interaction, specimen collection, and delivering exceptional customer service. Applicants should possess an approved Laboratory Assistant program qualification and a valid driver's license.

Benefits

Uniform and shoe allowance

Coaching and training opportunities

Flexible shifts for work/life balance

Qualifications

• Graduate of an approved Laboratory Assistant program or equivalent.
• Good computer skills with a minimum typing speed of 40 wpm.
• Ability to maintain strict patient privacy.

Responsibilities

• Greet patients, clarify test protocol, and perform phlebotomies.
• Organize daily specimen collection schedules for mobile visits.
• Access, spin, and prepare specimens for testing.

Skills

Customer service

Empathy

Problem-solving

Flexibility

Adaptability

Education

Graduate of an approved Laboratory Assistant program

Job description

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Make a difference – join the LifeLabs team today!

LifeLabs Medical Laboratory Services is seeking a responsible and patient-oriented individual to join our team in Windsor, Ontario. This is a dual role with the primary focus being an LPT role and having some hours in the PSC when needed.

** This is a Dual Role primarily Lab Patient Technician and Secondary role would be Mobile Lab Patient Technician. **

This is a Regular Part-Time role. Successful candidates are expected to work at homebase location 6505 Tecumseh Road East, Windsor.

In the Lab Patient Technician role, you will:

• Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
• Perform phlebotomies, connect/disconnect Holter monitors, and perform ECG tracings.
• Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
• Maintain client relationships, including responding to inquiries and following up on requests.
• Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
• Prepare specimens for transportation and testing.

The right person for this role will be focused on great customer/patient service and be able to relate to patients and clients even in stressful situations. Some key qualities include empathy, flexibility, adaptability to change, and problem-solving skills. Other requirements include

• Graduate of an approved Laboratory Assistant program or equivalent.
• Good computer skills with a minimum typing speed of 40 wpm.
• Ability to maintain the strictest standards of patient privacy and confidentiality.

Our Mobile Lab Patient Technicians play an important part in on-site patient care in locations including private homes, commercial facilities, retirement homes, and long-term care facilities. This is an active and rewarding role that will let you build relationships with patients and see the difference that you make in their lives and healthcare outcomes.

In the Mobile Lab Patient Technician role, you will:

• Organizing a daily schedule of visits to facilities and private residences to collect specimens as per physicians’ requests, planning your route according to courier times, specimen integrity, and required travel time.
• Performing phlebotomies, connecting/disconnecting Holter monitors, and performing ECG tracings.
• Collecting and delivering specimens to designated labs for testing.
• Accession, spin, separate and prepare for transport to reference lab as required.
• Booking patient appointments, requesting required information from patients, explaining the specimen collection process, and ensuring patients have followed necessary test protocol prior to specimen collection.
• Liaising with doctors, facility staff, and CCAC staff regarding patient problems, changes in scheduling, specimen collection procedures, and other matters.

This is a Regular Part Time role suitable for an individual seeking flexible shifts and the ability to maintain a good work/life balance.

We expect our selected candidates to have their own vehicle and a valid driver’s license. Vulnerable Sector Check will be done

This role requires selected candidates to be fully vaccinated with Covid 19 shots along with booster shot.

LifeLabs is seeking an emphatic and adaptable person who can deliver exceptional customer service and relate to patients even in stressful situations. Do you have:

• Valid driver’s license with a clean driving record and access to a vehicle.
• Satisfactory criminal reference check.
• Excellent communication skills to enable you to relate with a wide variety of people.
• Problem solving skills and the ability to think quickly on your feet.
• Ability to maintain the strictest standards of patient privacy and confidentiality.

At LifeLabs, great employees are at the heart of everything we do. That is why LifeLabs provides more than just competitive compensation and benefits – our employees receive coaching and training in an environment that fosters open communication, a uniform and shoe allowance, and opportunities for advancement and changes in career direction.

Does this sound like the job for you? We would love to discuss your qualifications. Apply online today!

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs’ Accessibility Policy , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [e-mail] .

LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.

LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.

About the company

LifeLabs is the largest provider of specialty laboratory testing services in Canada. Together with our partners, we provide national access to specialized clinical tests. Excelleris is a wholly owned subsidiary of LifeLabs.

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