DSW : Assistant Manager

DSW Designer Shoe Warehouse; Hamilton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading retailer in Ontario seeks an Assistant Manager to enhance the DSW brand through exceptional customer experience and team empowerment. This role includes responsibilities such as coaching staff, managing operations, and driving sales while fostering an inclusive environment. The ideal candidate will be a strong leader with proven sales success and the ability to thrive in a dynamic retail setting.

Benefits

30% discount on regular-priced merchandise

Competitive benefits package

Flexible scheduling

Paid Time Off for full-time associates

Monthly bonus potential

24/7 support through Employee Assistance Program

Qualifications

• Proven success in achieving sales and profitability targets.
• Positive and energetic team player with strong leadership capabilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead the team to achieve store objectives including sales and customer experiences.
• Recruit, manage, and develop top talent.
• Balance company policies with operational integrity.

Skills

Leadership

Customer Service

Problem Solving

Multitasking

Tools

MS Word

Excel

Email

Job description

Job Description

WILL YOUR SHOES TAKE YOU TO A CAREER AT DSW?

At Designer Brands Canada, we encourage you to be yourself and respect others for who they are. Our diversity makes us strong and creates an inclusive and welcoming environment where everyone’s self-expression is highly valued. We know that fostering diversity and inclusion brings out your full potential and creates an engaging environment for everyone. We believe that you, in all your uniqueness, belong at Designer Brands (Canada) and welcome all applicants. #Canyoufillourshoes?

We’re looking for an Assistant Manager for our DSW banner who will put their best foot forward.

As an Assistant Manager, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you will be responsible for coaching and leading the team to achieve store objectives, including in-store sales, web orders, recruiting, performance management, training, and development. Your ability to problem solve, thrive in a fast-paced environment, lead a dynamic team, collaborate, and execute operational excellence will be key to your success.

Key job accountabilities include but are not limited to:

1. Assuming a leadership role with accountability for maximizing store results by creating exceptional customer experiences.
2. Facilitating achievement of business results by role modeling a shopping experience that encourages responsive customer service, compelling merchandise presentation, and operational integrity to foster positive customer connections and loyalty.
3. Leading an operationally sound business by balancing company policies, shrink/loss prevention, payroll, reporting, and scheduling.
4. Recruiting, managing, developing, and training top talent who have a love of shoes.
5. Achieving company objectives and enhancing the DSW brand image by modeling our values of Passion, Accountability, Collaboration, and Authenticity/Humility.
6. Developing and implementing agile business plans to achieve results.
7. Fostering teamwork, collaboration, and change advocacy within the store and district.
8. Maintaining effective, open lines of communication with the Store Manager.

Qualifications:

1. Proven success in achieving sales and profitability targets.
2. Positive and energetic team player with strong leadership capabilities.
3. Proven ability to motivate others.
4. Proficiency in computer use, including email, MS Word, and Excel.
5. Ability to multitask in a fast-paced environment while creating a compelling customer experience.
6. Ability to work days, closing shifts, and weekends.

Working here is a shoe lover’s dream:

• 30% discount at our stores on regular-priced merchandise.
• A competitive benefits package (Full-Time Associates Only).
• Paid Time Off (Personal Days & Vacation - Full-Time Associates Only).
• Flexible scheduling.
• Additional benefits include monthly bonus potential, growth, and training opportunities.
• 24/7 support through our Employee Assistance Program.
• Unlimited opportunity for growth and development programs.
• Open Door Policy and MUCH MORE.

JOIN OUR RETAIL TEAM AND STEP INTO A CAREER YOU’LL LOVE

At Designer Brands Canada, we encourage you to be yourself and respect others for who they are. Our diversity makes us strong and creates an inclusive and welcoming environment where everyone’s self-expression is highly valued. We know that fostering diversity and inclusion brings out your full potential and creates an engaging environment for everyone. We believe that you, in all your uniqueness, belong at Designer Brands (Canada). We welcome all applicants. Accommodations are available upon request to individuals who self-identify as having a disability or special need.

Please advise our Human Resources team if you require an accommodation at any time during the recruitment process.

To view all open positions visit our Career Page at https://careers.designerbrandscanada.com/