Drop In Support Staff

Siloam Mission; Winnipeg; On-site; CAD 42,000 - 57,000; Full time

Benefits offered by this job

Health and dental benefits

Pension plan

Paid time off

Wellness supports

Job summary

Siloam Mission in Winnipeg is seeking a role to provide direct support to community members at the Drop-In, using trauma-informed and culturally safe practices.

You will respond to emergencies, support daily operations, and prepare reports while promoting Housing First principles and harm-reduction approaches.

Qualifications

• Post-secondary education in relevant social services or equivalent experience.
• 1–2 years of experience working with diverse populations or similar work setting.
• Trauma-informed and culturally safe practices preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide direct support to community members accessing Drop-In services.
• Incorporate a Housing-Focused approach and monitor the Behavior Based approach.
• Assist community members with their needs.
• Respond to emergency situations that occur in the Drop-In.
• Support the team in the daily clean-ups in the drop-in area.
• Prepare and complete incident reports, daily logs and other required documents and reports.
• Provide orientation of the Drop-In to Volunteers.
• Incorporate a Housing-Focused approach and monitor the Behaviour Based approach.

Skills

Trauma-informed care

Cultural safety

Interpersonal skills

Team leadership

Volunteer supervision

Communication skills

Problem solving

MS Office

Data entry

Harm reduction

Education

Post-secondary education in social services

Tools

HIFIS4

CPR First Aid

ASIST

NVCI

Incident reporting

Job description

ABOUT US

Siloam Mission is a Christian-based non-profit service organization for Manitobans who have experienced homelessness and who struggle with mental health issues, physical and cognitive disabilities, addictions, or trauma. Founded in 1987, the mission provides emergency shelter, meals and clothing, supportive housing, and a variety of healing, support, and recovery services to help people transform their own lives and reach their full potential.

What matters to you?

Being in a work culture that operates out of their core values of HEART (holistic, equity, altruism, relationships, and truth and reconciliation) - embracing diversity, promoting equality and inclusion.

JOB SUMMARY

This position will provide direct support to community members using trauma informed and culturally safe practices.

KEY DUTIES & RESPONSIBILITIES

• Provide direct support to community members accessing Siloam Mission’s Drop-In services (i.e. meals, entrance, clothing, volunteer clean-ups, mail, etc.).
• Incorporate a Housing-Focused approach and monitor the Behavior Based approach.
• Assist community members with their needs.
• Respond to emergency situations that occur in the Drop-In.
• Support the team in the daily clean-ups in the drop-in area.
• Prepare and complete incident reports, daily logs and other required documents and reports.
• Provide orientation of the Drop-In to Volunteers.
• Incorporate a Housing-Focused approach and monitor the Behaviour Based approach.

EDUCATION & EXPERIENCE

• Post-secondary education in relevant social services or an equivalent relevant experience.
• 1-2 years of experience working with diverse populations or similar work setting.

KNOWLEDGE/SKILLS/BEHAVIORS

• Excellent interpersonal skills and the ability to form relationships.
• Capable to work with a diverse staff team and promote inclusion and cultural awareness in the workplace.
• Good understanding of colonization and its impact on Indigenous peoples.
• Certificates in NVCI, ASIST, CPR First Aid, Mental Health First Aid; preferred Experience working with HIFIS4, is an asset.
• Demonstrated knowledge of Cultural Awareness, Anti-Oppressive Practice, Trauma Informed best practices.
• Knowledge of community resources for homelessness, health, mental health and substance use; and harm reduction.
• Knowledge of Housing First Principles and housing resources.
• Ability to mitigate and respond to threats to safety and security of staff and community members.
• Ability to work within a harm reduction framework.
• Ability to communicate appropriate professional boundaries.
• Ability to lead a small team of volunteers.
• Ability to work in a fast paced, high pressure environment, and strong ability to make quick decisions.
• Excellent critical thinking and problem-solving skills.
• Excellent written and oral communication skills.
• MS office and data entry skills.

RELATIONSHIP

• Works closely with Drop-in Staff, Community Members, Volunteers and various departments of Siloam Mission.

WORKING CONDITION

• Hours of Work:
  • POSITION 1: Sunday - Thursday, 6:00 am - 2:30 pm
  • POSITION 2: Sunday - Thursday, 12:30 - 9:00 pm
  • POSITION 3: Wednesday - Sunday, 6:00 am - 2:30 pm
  • POSITION 4: Wednesday - Sunday,12:30 - 9:00 pm
  • POSITION 5: Casual
• Work requires standing, and walking over extended periods of time.
• Periodically lifting of up to 50lbs occasionally.
• Hours vary and will be days, evenings and weekends.
• Overtime may be offered when necessary.
• Hazardous conditions could include potential violent outbursts from community members toward staff or other community members.

WORKPLACE HEALTH & SAFETY

• The incumbent contributes to making the organization safe for clients and staff and recognizes the importance of reporting unsafe situations and participating in follow up reviews as a learning opportunity.
• Provides a safe environment by ensuring adherences to Workplace Safety and Health, Regulations and Policies, Infection Control Guidelines, WHMIS and Safe Work Procedures. Immediately investigates and recommends corrective action on any unsafe acts, work conditions, incidents, near misses, injuries or illnesses.
• Demonstrates understanding of role and responsibilities in fire prevention and disaster preparedness and participates in safety and health training programs including the facility’s Fire, Disaster and Evacuation Plan.
• Supports an environment which avoids, prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of services. Community Member safety is a standing item for all individual and departmental meetings.
• If applicable the use of proper PPE and respiratory equipment is provided by the manager of the department and must be worn as suggested.

CONDITIONS OF EMPLOYMENT

• The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Check information please visit https://www.winnipeg.ca/police/services/online-record-checks.
• The successful candidate must provide a satisfactory Adult Abuse Registry check. To obtain an Adult Abuse Registry application please visit: Province of Manitoba | Families | Adult and Child Abuse Registry (gov.mb.ca)

Siloam Mission Inc. promotes Employment Equity and is strongly committed to building a skilled and diverse workforce reflective of Canadian society. Therefore, we encourage candidates to voluntarily self-identify on their application if they are members of the underrepresented groups (women, Indigenous persons, a person with a disability, or a visible minority).

SALARY:

$41,768-56,509

Siloam Mission offers a competitive compensation package, including comprehensive health and dental benefits, a pension plan, paid time off, and additional wellness supports, as well as opportunities for professional growth and development.

CLOSING DATE:

31 AUG 2026