Drivers / Laborers

TWO MEN AND A TRUCK®; London; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen im Umzugssektor sucht einen engagierten Fahrer, der nicht nur ein kommerzielles Fahrzeug steuert, sondern auch exzellenten Kundenservice bietet. Diese Rolle erfordert physische Stärke und Teamarbeit, während Sie Kunden bei ihren Umzügen unterstützen. Sie werden für das sichere Verpacken, Bewegen und Transportieren von Gütern verantwortlich sein und dabei sicherstellen, dass die Erwartungen der Kunden stets übertroffen werden. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 25 Jahre alt und ein Jahr Fahrpraxis erforderlich.
• Kenntnisse über die Anforderungen und Vorschriften für das Fahren.

Responsibilities

• Fahren eines kommerziellen Fahrzeugs und Transport von Haushaltswaren.
• Kundenfeedback einholen und Beschwerden professionell bearbeiten.

Skills

Kundenservice

Teamarbeit

Fähigkeit, Anweisungen zu geben

Kenntnis der Fahranforderungen

Mathematische Fähigkeiten

Problemlösungsfähigkeiten

Education

Führerschein der Klasse G

Mindestens ein Jahr Fahrpraxis

Job description

Job Description

The driver is responsible for driving a Commercial Motor Vehicle (CMV) as well as packing, moving, and safely transporting household goods, office furniture, and other heavy items while providing outstanding customer service to all TWO MEN AND A TRUCK customers. The driver should have general knowledge of functional support areas, including the core business, customer service, and moving.

Job Responsibilities

1. Acts as the physical point of contact for new and existing customers, establishing rapport and building confidence in TWO MEN AND A TRUCK services.
2. Makes recommendations based on customer needs regarding moving services, boxes, supplies, and equipment; may suggest alternative services or products considering cost, availability, or customer specifications.
3. Obtains customer feedback throughout the move to ensure satisfaction and proactively resolve complaints.
4. Handles dissatisfied customers calmly and professionally, providing timely feedback to management about customer concerns.
5. Keeps customers and management informed of delays and other relevant information to enhance satisfaction and profitability.
6. Maintains thorough knowledge of all company products, services, pricing, and promotions to communicate value and address customer objections effectively.
7. Performs Schedule 1 daily truck inspections and maintains an accurate daily logbook.
8. Calculates charges for services accurately and completes all move-related paperwork, ensuring proper handling of paperwork and revenues collected.
9. Safely moves, packs, and unpacks customer belongings using appropriate equipment and techniques, following prescribed policies.
10. Organizes and secures the truck at the end of each job, maintaining cleanliness and safety of the truck and equipment.
11. Conducts pre/post trip truck inspections and inventory of moving equipment.
12. Wears a clean, approved TWO MEN AND A TRUCK uniform at all times.
13. Maintains a positive image through proper hygiene.
14. Ensures compliance with policies outlined in the employee handbook and directives from management.
15. Participates in regular training programs offered through STICK MEN UNIVERSITY to enhance knowledge.
16. Performs other duties as assigned by franchisee, general manager, move manager, or office manager.

Job Requirements

Because moving can be stressful, we seek candidates committed to excellent customer service and adaptable to varied tasks.

• Excellent customer service skills
• Ability to work as part of a team, communicating effectively and friendly with co-workers, customers, and management
• Ability to instruct others regarding moving and packing strategies and techniques
• Knowledge of Provincial and Federal driving requirements, rules, and regulations
• Physical strength and agility to load items into trucks and maintain balance
• Alignment with the TWO MEN AND A TRUCK Mission Statement: "Our Commitment is to continuously strive to exceed our Customer’s expectations in value and high standard of satisfaction"
• Minimum age of 25 years (depending on insurance requirements) and at least one year of driving experience; six months of experience with TWO MEN AND A TRUCK or in the moving industry preferred
• Effective communication skills; bilingual abilities are a plus
• Mathematical skills for handling calculations involving currency, weight, volume, distance, and time
• Reasoning skills for solving practical problems and interpreting various instructions
• Physical demands include frequent standing, walking, talking, sitting, hearing, handling, feeling, and lifting (occasionally over 100 pounds). Visual abilities include close, distance, peripheral, and color vision, with the ability to focus as needed.