Driver Licensing Services Specialist

Serco; Windsor; On-site; CAD 36,000 - 48,000; Full time

Job summary

Serco Canada Inc. in Windsor, Ontario is seeking a Customer Service Agent to evaluate applicants’ eligibility for Ontairo Driver’s Licence classes and provide information on examinations.

The role includes assessing identity documents, scheduling road tests, and collecting fees while ensuring compliance with regulations and safety standards. The ideal candidate has at least two years of customer service experience, knowledge of the Highway Traffic Act, and a valid Ontario Class G driver’s

Qualifications

• Knowledge of Highway Traffic Act, related regulations, and government policies.
• Two years of experience delivering excellent customer service.

Responsibilities

• Evaluates applicants’ eligibility for Ontario Driver’s Licence classes.
• Assesses identity documents for validity and accuracy.
• Provides information and assistance related to Driver Examination services.
• Verifies and collects fees for transactions and schedules road tests.
• Maintains confidentiality and adheres to OHSA and safety requirements.

Skills

Customer service

Multitasking

Data handling

Communication

Education

GED or high school diploma

Ontario Class G driver’s licence

Tools

Computer skills

Job description

Serco Canada Inc. in Windsor, Ontario is seeking a Customer Service Agent to evaluate applicants’ eligibility for Ontairo Driver’s Licence classes and provide information on examinations.

The role includes assessing identity documents, scheduling road tests, and collecting fees while ensuring compliance with regulations and safety standards. The ideal candidate has at least two years of customer service experience, knowledge of the Highway Traffic Act, and a valid Ontario Class G driver’s