Driver Examiner 1-Part-Time-Downsview

Serco; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Serco is hiring an Ontario Driver Examiner in Toronto. This role involves evaluating applicants' driving capabilities at various licence levels and ensuring that examinations are fair and supportive. Responsibilities include conducting road tests, providing customer service, and addressing licensing inquiries.

The ideal candidate will have a GED, a valid Ontario driver’s licence, and a minimum of four years of driving experience. Strong communication and decision-making skills are essential for this role.

Qualifications

• GED or high school diploma required.
• Valid Ontario Class G driver’s licence essential.
• Must have at least four years of driving experience.

Responsibilities

• Evaluate applicants' driving ability during road tests.
• Provide licensing information and resolve certification issues.
• Report examination results and areas for improvement.

Skills

Excellent customer service skills

Ability to manage sensitive personal information

Strong judgment and decision-making skills

Attention to detail

Self-management of work schedule

Education

GED or high school diploma

Valid Ontario Class G driver’s licence

At least four years of driving experience

Job description

Job Overview

An Ontario Driver Examiner evaluates applicants' driving ability at various licence levels, provides road test grades, licensing information, resolves licensing issues, and offers guidance on driver examination services. The role ensures that examinations are fair and conducted in a supportive environment for candidates.

Key Responsibilities

• Provides excellent customer service during all Driver Examination Services.
• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re‑test procedures and licence classes.
• Verifies candidate information including full name and full date of birth.
• Examines applicants through a road test to assess mechanics, handling, compliance with traffic laws, stressful situations, and safe driving practices.
• Reports examination results and details errors and areas requiring improvement.
• Completes evaluation forms for road test assessments.
• Attends travel points to provide testing and licensing services when applicable.
• If conducting M2, M and controlled class tests, observes riding habits, skill and demonstrated ability in vehicle operation.
• Conducts road test for candidates with special needs or disabilities.
• Complies with all regulations, policies and procedures, including occupational health and safety, environmental, drug and alcohol, and quality policies.
• Adheres to Ministry and operational confidentiality requirements.
• Performs related duties as may be required.

Job Requirements

Education / Certifications

• GED or high school diploma.
• Valid Ontario Class G driver’s licence.
• At least four years of driving experience verified by “date first licenced” on the Ontario driver’s licence.
• Valid Class M and/or controlled class driver’s licence, if applicable.
• No more than four demerit points and three violations at all times.

Knowledge and Experience

• Knowledge of the DriveTest program, related legislation, regulations and policies is preferred.
• Intermediate level computer skills.
• Two (2) years of experience providing excellent customer service.

Skills and Competencies

• Excellent customer service skills; can handle difficult and complex situations.
• Ability to multi‑task and manage a schedule.
• Ability to process and manage sensitive personal information.
• Knowledge of applicable sections of the Highway Traffic Act and related policies.
• Strong judgment and decision‑making skills.
• Self‑management of work schedule.
• Observational and assessment skills for driver testing.
• Clear communication of test expectations and feedback.
• Support for innovation and organizational change.
• Attention to detail and accuracy.
• Decisiveness and stress management.
• Reliability and trustworthiness.

Health and Safety

• Maintain a safe, healthy, and sustainable working environment at DriveTest centres and travel points.
• Use equipment and protective devices correctly.
• Report unsafe conditions.
• Comply with Part III, Section 27 of the OHSA.

Other Responsibilities

• Comply with Serco Canada Inc. policies and procedures.
• Perform other tasks assigned by management, including special projects.
• Participate in required security measures, testing, and training.

Working Conditions

• Exposure to disagreeable elements, minor risk of injury, and weather‑related conditions.