Driver

TWO MEN AND A TRUCK®; St. Catharines; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading moving company is seeking a driver to join their team in St. Catharines. The role involves driving a Commercial Motor Vehicle, packing, and transporting goods while providing exceptional customer service. Candidates must possess strong physical abilities, excellent customer service skills, and a minimum of one year of driving experience. This position offers an opportunity to work in a dynamic environment with a focus on customer satisfaction.

Qualifications

• Ability to work as part of a team and communicate effectively.
• Knowledge of Provincial and Federal driving requirements.
• Bilingual abilities are a plus.

Responsibilities

• Responsible for driving a Commercial Motor Vehicle and safely transporting goods.
• Acts as the point of contact for customers, ensuring satisfaction.
• Maintains cleanliness and safety of the truck and equipment.

Skills

Customer service skills

Teamwork

Physical strength and agility

Mathematical skills

Education

Minimum age of 25 years

At least one year of driving experience

Six months experience in the moving industry preferred

Job description

Job Description

The driver is responsible for driving a Commercial Motor Vehicle (CMV) as well as packing, moving, and safely transporting household goods, office furniture, and other heavy items while providing outstanding customer service to all TWO MEN AND A TRUCK customers. The driver should have general knowledge of functional support areas, including the core business, customer service, and moving.

Job Responsibilities

1. Acts as the physical point of contact for new and existing customers, establishing rapport and building confidence in TWO MEN AND A TRUCK services.
2. Makes recommendations based on customer needs for moving services, boxes, supplies, equipment, and other value-added services; may suggest alternative services or products considering cost, availability, or customer specifications.
3. Obtains customer feedback throughout the move to ensure satisfaction and proactively resolves any complaints.
4. Handles dissatisfied customers professionally and provides timely feedback to management regarding customer concerns.
5. Informs customers and management of delays and additional information needed to improve satisfaction and profitability.
6. Maintains thorough understanding of all company products, services, pricing, and promotions to effectively communicate benefits and address objections.
7. Performs Schedule 1 daily truck inspections and maintains an accurate daily logbook.
8. Calculates charges for services accurately, completes all move-related paperwork, and ensures proper handling of paperwork and revenue collection at the end of the workday.
9. Safely moves, packs, and unpacks customer belongings using proper equipment and techniques, following prescribed policies.
10. Organizes and secures the truck at the end of each job, maintaining cleanliness and safety of truck and equipment.
11. Conducts pre- and post-trip truck inspections and inventory of moving equipment.
12. Wears a clean, approved TWO MEN AND A TRUCK uniform at all times.
13. Maintains a positive image through proper hygiene.
14. Ensures compliance with company policies as outlined in the employee handbook and/or directives from management.
15. Participates in training and development programs through STICK MEN UNIVERSITY.
16. Performs other duties as assigned by franchisee, general manager, move manager, or office manager.

Job Requirements

Because moving can be stressful, we seek candidates committed to excellent customer service and adaptable to a variety of tasks.

1. Excellent customer service skills.
2. Ability to work as part of a team, communicating effectively and helpfully with co-workers, customers, and management.
3. Ability to discuss moving/packing strategies and techniques with team members.
4. Capability to direct others' work when necessary.
5. Knowledge of Provincial and Federal driving requirements, rules, and regulations.
6. Physical strength and agility to load and carry items, with good balance.
7. Alignment with the TWO MEN AND A TRUCK Mission Statement: "Our Commitment is to continuously strive to exceed our Customer’s expectations in value and high standard of satisfaction."
8. Minimum age of 25 years, with at least one year of driving experience; six months of experience with TWO MEN AND A TRUCK or in the moving industry preferred.
9. Bilingual abilities are a plus for effective communication.
10. Mathematical skills to perform basic operations with currency, weight, volume, distance, and time.
11. Reasoning skills to solve practical problems and interpret instructions in various formats.
12. Physical demands include frequent standing, walking, talking, sitting, hearing, handling, feeling, and lifting; capable of lifting 100 pounds or more; good vision is required.

This position is at the TWO MEN AND A TRUCK franchise located in St. Catharines, Ontario, operated by Drinkwater Incorporated.