Downtown Office Indoor Guest Services Representative

Canada West Ski Areas Association; Area E (Balfour/Cottonwood Lake); On-site; CAD 30,000 - 60,000; Part time

Job summary

Join the team as a Downtown Office Indoor Guest Services Representative in Nelson. Enhance guest experiences by providing exceptional service, managing sales, and ensuring the office operates efficiently. Ideal candidates will have a passion for guest service and thrive in a fast-paced environment while embracing the mission and values of the organization.

Qualifications

• Experience with cash handling is essential.
• Must be willing to travel to the mountains and capable of working weekends and holidays.
• Proficiency in Microsoft Office required.

Responsibilities

• Manage guest relations, including the main phone line.
• Sell season passes, tickets, and retail items.
• Perform cash handling and reconciliations.

Skills

Exceptional Guest Service

Detail-oriented

Multi-tasking

Proficient with Microsoft Office

Education

At least one year of industry experience

Job description

Job Title: Downtown Office Indoor Guest Services Representative
Location: Nelson Office
Department: Indoor Guest Services
Reports to: Indoor Guest Services Supervisor/Financial Controller/Indoor Operations Manager
Employment Status/Type: Seasonal – Part-time (July – November), Full-Time (December to April)
Compensation: $17.85 (alongside further perks & benefits)

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JOB SYNOPSIS:

As a downtown office Indoor Guest Service Representative, you are responsible for enhancing the experience of our guests’ day at the Whitewater office. You are responsible for answering the phone, selling season passes, ticketed products & snow school lessons, keeping the office tidy and presentable for guests, reconciling daily sales, keeping retail stock organized, helping to account with daily tasks and other duties to ensure our Guests have a safe and enjoyable visit. You will act as an information resource for our guests in the Nelson area.
Your interaction with our guests will foster a friendly, knowledgeable relationship which they will look forward to renewing each time they visit Whitewater. You will also assist the downtown office team with any other tasks that may be needed.

SUMMARY OF RESPONSIBILITIES:
* Ensuring the efficient operation and presentation of the Downtown office which includes inside, outside and the shared workspaces.
* Guest Relations including managing main phone line and email inquiries
* Acting as an information resource, you must be familiar with all Whitewater products, policies and procedures.
* Sale of season passes, tickets, programs, & services, retail items and managing inventory
* Assist with the sale of snow school programs
* Tracking and returning lost & found Items
* Cash handling (opening and closing duties)
* Managing of shipping and receiving of resort goods and packages both externally and internally
* Supporting the accounting team with tasks as needed, during slow periods
* Keep retail products organized and displayed to standard and support with monthly inventory counts.
* General administrative duties as needed at the office.
* Daily/Weekly Cleaning checklist to ensure the office is ready for guests.
* Support Sales & Marketing with event registration.
* Champion a sustainable approach in daily operations, planning, and development.
* Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
* Embrace, promote and follow Whitewater’s mission statement and values.
* Maintain current knowledge of legal standards pertaining to waivers, safety regulations, and OHS practices.
* Perform other related duties, tasks and responsibilities as required from time to time.

REQUIRED QUALIFICATIONS / EDUCATION:
* Proficient with Microsoft Office.
* Cash handling experience.
* At least one year of industry experience would be an asset.
* Must be willing to travel to the mountains as well as work weekends and holidays as required.

SKILLS & ABILITIES:
* Exceptional Guest Service skills.
* Detail-oriented and multi-tasker.
* Ability to work independently and take initiative.

Please note: A Criminal Records check is part of the hiring process.