Downtown Campus Service Support
British Columbia Institute of Technology
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Benefits offered by this job
Job summary
BCIT Downtown Campus is seeking a regular, full-time Service Support role to manage AV services, bookstore operations, ancillary support, and Student Information and Enrolment Services (SIES). The position requires handling equipment, sales, and student info duties with a strong focus on customer service.
Responsibilities include AV setup for events, cash handling, and assisting students with enrolment processes; a diploma or certificate in relevant fields is preferred, with strong
Qualifications
- Two years of technical experience plus two years in a similar role.
- Experience with AV control systems and troubleshooting.
- Proficient with Microsoft Office (Word/Excel).
- Experience with cash handling and point‑of‑sale systems.
- Excellent interpersonal and communication skills.
Responsibilities
- Respond to service calls from instructors, staff, students and external clients.
- Set up and operate AV equipment for events and trainings.
- Maintain AV booking/circulation schedule and help desk functions.
- Operate cash register and process transactions for sales and returns.
- Provide information on courses and enrollment in SIES; assist with payments.
Skills
Education
Tools
Job description
At BCIT , people are at the heart of everything we do. Guided by our People Plan , Caring for Our People. Strengthening BCIT Together., we are committed to creating an environment where employees can thrive, grow, and feel a genuine sense of belonging. We foster healthy and supportive workplaces, invest in learning and development, strengthen connections across our community, and empower innovation and transformation. With a competitive compensation package, work-life balance, and opportunities for professional growth, BCIT offers a workplace where your contributions matter and your career can flourish. It’s one reason we’ve been recognized as one of BC’s Top Employers for more than a decade.
BCIT’s Downtown Campus is seeking a regular, full-time (1.0 FTE) Downtown Campus Service Support. This position is responsible for a variety of operations functions within the Downtown Campus ( DTC ). Duties and responsibilities are related to audio visual (AV) services, bookstore, ancillary support, and Student Information and Enrolment Services ( SIES ).
- Responds to service calls from instructors, staff, students and external clients.
- Demonstrates, instructs and advises instructors, staff, students and external clients in the proper use and operation of a variety of audio visual equipment as appropriate.
- Assists in setting up AV equipment for special events, for both internal and external clients.
- Maintains AV booking/circulation schedule and help desk functions for walk‑ins, emails and paper requests.
- Ensures circulation equipment is in good operating condition.
- Checks integrity of laptop operating system; advise Information Technology Services ( ITS ) Downtown Campus to update files.
- Performs periodic visual inventory checks to facilitate the circulation process and update Cherwell Service Management for new or decommissioned equipment.
- Performs check on equipment for any errors, malfunctions, service problems, missing items.
- Operates sales and returns transactions on cash register and debit/credit transaction machine.
- Handles online book order pickups, and after-hour student identification card and library books pickups.
- Closes store and prints transactions settlement. Reconciles cash.
- Organizes instructor mailboxes in instructor resource room, prepares new instructor name tags, recycles old/leftover paper materials, accesses COGNOS reporting system to print attendance register for new term start.
- Organizes and delivers mail/packages to rooms as needed.
- Handles online document imaging requests from Part-time Studies ( PTS ) instructors.
- Replenishes copier paper, toner and staples.
- Reports to Facilities Management on facilities issues, e.g. HVAC , plumbing, electrical, cleaning and room setup.
- Provides information on courses and programs, including availability and eligibility requirements.
- Entrs client information and creates identification on student information system.
- Registers students into courses and information sessions.
- Collects and processes a variety of payments by determining appropriate coding for specific fee assessments, balancing total, identifying discrepancies and reconciling end‑of‑day report.
- Handles cash and debit transactions.
- Reports to Supervisor any unresolved issues that need further attention and follows up as necessary.
- Participates in Records Custodian training and remains current with record keeping practices, policies and procedures (both BCIT and FOIPOP ).
- Undertakes related duties as assigned consistent with the job grade for this position.
The qualifications section for this position was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT . The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.
- Requires the equivalent of completion of specialized training programs of up to two years in duration such as a Diploma of Technology or completion of a two-year full‑time program from a Community College, preferably a certificate in electronics. Formal training in audio‑visual services (i.e. industry training, seminars, associated credentialing such as electronics training or Certified Technology Specialist).
- Two years’ general technical experience plus two years’ practical current experience in a similar position (which includes experience with AV control systems, troubleshooting AV equipment, and experience with AV equipment inventory, circulation and repair software in a customer service context).
- Intermediate experience with Microsoft Office (Word and Excel).
- Knowledge of and experience working with financial management software, point‑of‑sale systems and web‑based reporting modules.
- Excellent interpersonal and communication skills.
- Ability to interact effectively with a broad spectrum of customers.
- Ability to adapt to frequent changes in Institute and department initiatives and technology.
- Must be able to work with ongoing deadlines and have excellent organizational skills.
- Ability to multi‑task, respond to numerous time‑sensitive issues from a diverse customer base, maintain confidentiality, produce reports and make recommendations to improve program performance.
- Must be detail‑oriented, flexible, show initiative, make responsible decisions, and work well independently and as part of a team.
- Accurate typing ability of 50 wpm.
- Knowledge of general accounting practices.
- Ability to reconcile cash and operate a cash register.
- Competitive pay
- Minimum of fifteen days of vacation prorated per year
- Competitive employer‑paid extended health and dental plan including access to a Health Care Spending Account of up to $325 if eligible!
- Defined benefit pension plan with employer contributions
- Access to most BCIT Flexible Learning courses free of charge
- Wellness and Employee Assistance programs
- Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
BCIT is committed to equity, diversity, and inclusion and to promoting opportunities in hiring individuals who have been historically underrepresented in our workforce, BCIT , and the larger community. We strongly encourage Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2S/LGBTQIA+ to apply. While all qualified candidates are encouraged to apply, Canadian citizens and permanent residents will be given priority.
The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).
Salary Range Salary Grade 7: $59,214 - $64,490 per annum.
External hires are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. Salary prorated based on percentage and term of appointment.
- * What is the highest level of education attained? Successful candidates may be required to submit official transcript(s) from the granting institution for verification.
- GED
- High School Diploma
- Certificate
- Diploma
- Associates Degree
- Bachelors Degree
- Masters Degree
- PHD
- * How many years of experience do you have in this type of position?
- 0-1
- 1-2
- 3-5
- 6-9
- 10+
- * New employees to BCIT are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. The salary is prorated based on percentage and term of appointment. Please select which statement best describes your situation:
- I am a current BCIT employee, this is not applicable to my situation.
- I am not a current BCIT employee and would be satisfied with placing at the minimum of the indicated salary range.
- I am not a current BCIT employee and would not be satisfied with placing at the minimum of the indicated salary range.
- * All positions at BCIT require on campus presence at the applicable campus location(s). This means the successful candidate must be able to and willing to relocate to the Lower Mainland. Please select from the following that best describes your situation:
- I currently reside in the Lower Mainland
- I do not currently reside in the Lower Mainland, however I am willing and able to relocate if found to be the successful candidate
- I do not currently reside in the Lower Mainland and I am unwilling to relocate
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