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Tribal Wi-Chi-Way-Win Capital Corporation; Winnipeg; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading contact center in Manitoba is seeking an Inbound Customer Service Representative to provide exceptional service in a fast-paced environment. The role offers part-time hours with up to $19.00/hour based on performance incentives and includes four weeks of paid training. Ideal candidates should possess excellent customer service skills and a team-oriented attitude. This position emphasizes diversity and inclusion, particularly for Indigenous applicants.

Benefits

Group Health/Dental Plan

Pension Plan

Qualifications

• Exceptional service skills providing a positive customer experience.
• Ability to assist with smartphone and PC applications.
• Coachable and open to feedback.

Responsibilities

• Meet performance targets (attendance, call quality).
• Provide accurate information in a professional manner.
• Complete post call documentation timely.

Skills

Excellent customer service skills

Strong keyboarding and computer skills

Multi skilling (reading, keying and listening)

Ability to function in a dual monitor setup

Team player

Job description

Position: Inbound Customer Service Representative – Part time (20-40 hours/week)

If you are looking to join a dynamic and diversified team in a fast-paced environment that

values and respects both its customers and employees, then TWCC Contact Centre

Services Ltd. (TCSS) will be an excellent fit for you. Training is in office for 4 weeks. Future

The TWCC Group of Companies are committed to the efforts of economic reconciliation

for Indigenous people in Manitoba and across Canada. We strive to foster a diverse,

inclusive workplace that is not only a representative of the broader community, but also

the Indigenous communities that form the ownership of TWCC. As part of this commitment,

preference will be given to qualified applicants who self-identify as Indigenous in the

application process.

Job Overview:

Provide exceptional service to customers requiring information, support and guidance in

an inbound Contact Centre with no sales component. All successful candidates must

complete four weeks of paid training.

Summary of Accountabilities:

Meet or exceed established performance targets (attendance, call quality, call handling

time)

Provide complete and accurate information in a professional, courteous and pleasant

manner

Identify customer’s needs through effective probing and listening

Recommend appropriate options and solutions to fulfill customer’s need

Complete post call documentation accurately and timely

Required Skills and Attributes:

• Excellent customer service skills providing a positive customer experience with every

call;

• Multi skilling (reading, keying and listening)

• Strong keyboarding and computer skills including an ability to assist with smart phone

and multiple PC applications (ie. internet and smart phone navigation)

• Ability to function in a dual monitor and multi program computer setup;

• Drive for helping customers and providing engaging, polite, professional and helpful

service;

• Team player; coachable and open to feedback

Job Requirement: Security Clearance

TWCC will conduct, at no cost to the applicant, a Personal Enhanced Reliability Check

(PERC) clearance issued by the Government of Canada. Candidates will be required to

provide 2 pieces of valid Government ID prior to employment.

Compensation

Base starting wage is $17.00/hour, however, Representatives can earn up to $19.00

with performance incentives. TCCS provides a Group Health/Dental and Pension Plan.

Please upload a personal resume and cover letter via https://careers.twcc.ca/ or click on

QR code to be directed to the website:

Thank you for applying, only those selected to progress to the interview process will be contacted.

https://careers.twcc.ca/

https://careers.twcc.ca/