Donor Services & Database Coordinator

Good Shepherd Centres; Hamilton; On-site; CAD 50,000 - 70,000; Full time

Job summary

Good Shepherd Centres is seeking a dedicated Donor Services & Database Coordinator to enhance their fundraising efforts. This role involves managing donor information, processing donations, and coordinating campaigns while working closely with the fundraising team. Ideal candidates will have strong experience in data management and donor relations, ensuring accurate stewardship and effective communication.

Benefits

Support for continuing education and professional development

Staff recognition programs

Employee / Family Assistance Program (EAP)

Positive and encouraging atmosphere

Extended benefits

Qualifications

• Minimum three (3) years progressive fundraising experience.
• Knowledge of Canada Revenue Agency guidelines.
• Exceptional oral and written communication skills.

Responsibilities

• Process daily donations and handle donor inquiries.
• Maintain accuracy of Raiser's Edge, ensuring data integrity.
• Coordinate direct mail campaigns and prepare financial reports.

Skills

Data management

Communication

Problem-solving

Analytical skills

Interpersonal skills

Education

College / University degree in Fundraising Management

Tools

Raiser's Edge

Microsoft Office Suite

Job description

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at

This opportunity is with our Good Shepherd - Development Department

Reporting to the Chief Development Officer, the Donor Services & Database Coordinator plays a key role on our fundraising team, ensuring accurate data management, effective donor stewardship, and smooth campaign execution. This position requires strong attention to detail, proficiency in Raiser's Edge, and excellent coordination with both internal teams and external partners.

How You Will Make an Impact

• Process daily donations and generate acknowledgment letters for Gifts-in-Kind (GIK)
• Handle donor inquiries, including tax receipt reprints and general support
• Issue annual consolidated tax receipts to donors
• Provide backup coverage to the second coordinator, supporting all related duties
• Generate targeted mailing lists for appeals, newsletters, and events
• Maintain the accuracy and integrity of Raiser's Edge, including regular duplicate checks, coding, and data mapping
• Manage Raiser's Edge database administration including onboarding new users, updating access, and providing system training
• Coordinate direct mail campaigns with mail house vendors, ensuring accurate data exports, coding, and back-feed uploads
• Collaborate with our fundraising and marketing partner, Blakely, to support campaign data planning and execution
• Prepare finance-related reports for the Chief Development Officer (CDO)
• Reconcile and submit monthly donation reports to the Finance department
• Other duties as it relates to the functionality of this role.

What You'll Bring to Our Team

• Minimum three (3) years progressive fundraising experience with a proven track record of successful relationship and revenue development.
• College / University degree in Fundraising Management or related discipline is an asset.
• Knowledge of Canada Revenue Agency guidelines regarding gift administration and issuing of charitable tax receipts.
• Ability to utilize and maintain a donor database ensuring accurate and complete information on donors and gifts.
• Exceptional oral and written communication skills.
• Strong analytical, problem-solving, negotiation, consensus-building, and conflict resolution skills.
• High level of technical literacy with Microsoft Office Suite and Raiser's Edge.
• Strong attention to detail and ability to manage complex data sets
• Excellent communication and interpersonal skills
• Experience working with vendors and cross-functional teams
• Ability to prioritize and manage multiple deadlines efficiently
• Observe all Good Shepherd health and safety rules and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd Centres

If you're passionate about donor stewardship, data management, and supporting mission-driven fundraising initiatives, we'd love to hear from you.

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE / FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE
• Extended benefits

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at .

Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.