Donor Relations Specialist

Kaizen Lab Inc.; City of Langley; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Donor Relations Specialist to join their dedicated team. This full-time position focuses on cultivating relationships with mid-level donors and enhancing donor engagement through effective communication and strategic initiatives. You will play a vital role in supporting fundraising efforts, managing donor interactions, and contributing to impactful projects that align with the organization's mission. If you're looking to make a meaningful difference and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Generous paid time off

Comprehensive extended health benefits

Employee Assistance Program (EAP)

Staff store discounts

RRSP Matching after one year

Qualifications

• 2-5 years in donor relations or fundraising experience.
• Strong oral and written communication skills are essential.

Responsibilities

• Cultivate relationships with mid-level donors and reactivate lapsed donors.
• Support the Development department with administrative duties.

Skills

Donor Relations

Fundraising

Project Management

Grant Writing

Communication Skills

Data Interpretation

CRM Systems

Organizational Skills

Education

Post-secondary degree in relevant field

Tools

CRM Software

Job description

Department: Donor Relations

Term: Permanent Full Time (40 hours/week)

Reports to: Manager of Donor Relations

Location: Langley, BC (Hybrid)

Salary range: $45,500 - $54,100

Expected Start Date: Early August 2025

About Us

Focus on the Family Canada is a Christian not-for-profit dedicated to helping families thrive since 1983. Through our programs, resources, and initiatives, we support individuals and families in navigating life's challenges with faith, resilience, and love. Rooted in biblical values, we believe in fostering strong, healthy relationships and empowering communities through compassionate and faith-based support. Learn more at www.focusonthefamily.ca

About the Opportunity

We are seeking an experienced and passionate full-time Donor Relations Specialist to join our Donor Development team. In this role, you will assist in cultivating relationships with mid-level donors, reactivating lapsed donors, and acquiring new donors. You will also support the Development department with administrative duties and special projects. The role requires attention to detail, organization, strong communication skills, and confidentiality. The ideal candidate is an engaging, energetic self-starter who relates well to others with sincerity and compassion. Why Join Us?

• Be part of a mission-driven team that makes a tangible difference in the lives of families.

• Work in an organization that prioritizes faith, social responsibility, and holistic family support.

• Enjoy a collaborative and supportive work environment with opportunities for professional growth.

• Enjoy generous paid time off and leave to ensure you have time to recharge.

• Receive comprehensive extended health benefits to promote physical and mental well-being.

• Provision of Employee Assistance Program (EAP), including counseling to support mental health.

• Enjoy staff store discounts on all Focus on the Family resources and materials.

• RRSP Matching starting at 5% after one year of continuous employment to help plan your financial future.

What’s the job?

Your accountabilities as the Donor Relations Specialist will include:

1. Intermediate Donor Stewardship and Growth

1. Collaborate with the Director & Manager of Donor Relations to develop strategies for stewarding and growing mid-level donors.

1. Write grant proposals and letters.

1. Brainstorm fundraising themes and stay updated on donor trends.

1. Work with the Director & Manager of Donor Relations to determine when and where to include specialized offers and campaigns for mid-level donors.

1. Manage the process of thanking mid-level donors, including making thank-you calls and writing notes as needed.

1. Lead generation for donor impact stories.

1. Document and curate impact stories.

1. Work with the Director of Donor Relations to incorporate these stories or quotes into monthly thank you letters, drafting them for review.

1. Support donor development by maintaining profiles and reports.

1. Respond to donor requests.

1. Support team with travel bookings and event planning, as needed.

1. Perform expense reconciliation for team members.

1. Coordinate donor updates and proposals for special projects.

1. Assist with digital campaigns, donor events, online donation process improvements, and phone campaigns.

1. Maintain files and budgets, coordinate departmental events, and participate in daily devotions, team events, and meetings.

About You:

• A deep commitment to the mission, vision, and values of Focus on the Family Canada.

• A post-secondary degree or equivalent experience in donor relations, fundraising, marketing, business administration, or sales (asset).

• 2-5 years in donor relations, fundraising, marketing, project management, grant writing, or business analysis. Knowledgeable of list segmentation and data interpretation, preferably within a faith-based organization (asset).

• Strong oral and written communication, attention to detail, persuasive content drafting, and data interpretation skills.

• Experience with CRM systems and donor database management.

• Warm, pleasant phone manner, able to express sincere gratitude and recognize donor generosity.

• Aptitude for learning new software and typing at least 40+ WPM.

• Strong organizational skills, ability to maintain files and track details.

Other Requirements

This important role requires an individual who can sign and adhere to our Christian Foundations and Standards.