Donor Database Specialist

Neighbour to Neighbour; Hamilton; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A community service organization in Hamilton is seeking a Database Specialist to manage donations and database processes. The ideal candidate will have experience with Raiser’s Edge and strong communication skills. This role requires attention to detail and the ability to work collaboratively. Competitive compensation starts at $52,000 annually and the position offers a hybrid work model.

Qualifications

• 2 years' experience working with Raiser’s Edge.
• Knowledge of CRA rules and regulations.
• Proven history using databases.

Responsibilities

• Process donations and database management.
• Work with Finance team on financial reconciliation.
• Maintain accurate donor information.

Skills

Experience with Raiser’s Edge

Communication skills

Teamwork

Attention to detail

Education

Post-Secondary in a relevant discipline

Tools

Microsoft Office 365

Job description

Employment Type : Full time, 6-month contract - Hybrid Work

Compensation : Starting from $52,000 annually

About Us

Since 1986, Neighbour to Neighbour (N2N) Centre has been working to lead our community to an improved quality of life. What started as a small food bank has evolved into an indispensable part of Hamilton’s social fabric. N2N gets to the very root of our community’s needs, offering access to healthy food, skill building programs, tutoring for children, utility support programs, counselling and a host of other interventions.

Job Responsibilities

The Database Specialist is responsible for the processing of donations, database management, generating acknowledgement letters and receipts, has contact with donors, reconciles financial reports for the finance team, and maintains confidential information. This role works as a member of the Development and Marketing team and provides critical support to our development efforts and across the organization.

Database and Finance

• Work closely with the Finance team to ensure information entered reconciles with financial reports.
• Responsible for the full-cycle processing and reconciliation of donations and gifts via Raisers Edge including cheques, cash, in-kind, special events, and online donations.
• Ensure queries and reports are up to date.
• Process monthly / recurring donations through online platforms.
• Process online, cash, cheque & in-kind contributions.
• Pull and enter donor and gift information from Benevity, CanadaHelps, and other online giving platforms in a timely manner.
• Ensure data is up to date, accurate and free of duplicates.
• Support onboarding and orientation of staff in the use of Raisers Edge.

Administration

Update and maintain mail merges as needed to generate letters and receipts, and direct mail campaigns.

Update records from returned email and mail correspondences.

Create and mail tax receipts and manage tax receipt inquiries.

Receive donor-related correspondence and administer accordingly.

Support the organization's administrative needs.

Other duties as required.

Qualifications

2 years' experience working with Raiser’s Edge.

Post-Secondary in a relevant discipline, preferred.

Knowledge of CRA rules and regulations.

Proficient with Microsoft Office 365 (Outlook, Word, Excel, Power Point).

Excellent interpersonal and communication skills.

Ability to work well within a team and across functional groups.

Highly resourceful, intuitive and flexible.

Demonstrates a high level of professionalism and is reliable.

Proven organizational and time management skills with a keen attention to details.

Proven history successfully using databases and the ability to quickly learn new ones.

Must provide a clear criminal record check.

Nice to Haves

Experience with third party giving platforms (Benevity, CanadaHelps, etc).

Experience working with non-profits.

Understanding of donor relations and stewardship principles.

How to apply :

We're actively hiring! If you're interested in the Database Specialist role, please send your resume and letter of interest to [e-mail] with “Database Specialist” in the subject line. Applications are accepted on an ongoing basis. Neighbour to Neighbour is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for the next steps will be contacted.

Neighbour to Neighbour Centre is committed to employment equity and encourages applicants from equity seeking and deserving groups. We are dedicated to providing an atmosphere free from barriers in order to embody and best demonstrate equity, inclusivity, and diversity. We welcome and aim to celebrate the diversity of all employees. If you require accommodation during the application and recruitment process, please contact Human Resources at 905-574-1334 Ext 209 as soon as possible.

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