Documentation Engineer, Robotics & Software platform / Ingénieur(e) en documentation – Platefor[...]

Vention; Montreal (administrative region); Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Two paid volunteering days per year

Comprehensive benefits starting day 1

Job summary

Vention, based in North America and Europe, seeks a Technical Writer to craft hardware and software documentation for its AI‑powered factory platform. You will partner with engineers and product managers to capture technical details and shape clear, user‑friendly content across product lines.

You’ll build and maintain guides, API references, and knowledge-base content, ensuring consistency with style guides while meeting launch timelines. A hybrid work model and growth opportunities are offered.

Qualifications

• Bachelor's degree in Engineering, Technical Writing, or a related field (or equivalent hands‑on experience in an industrial/automation environment).
• Experience translating complex technical concepts into clear, structured documentation for diverse audiences.
• Comfortable with working directly with engineers and product managers to extract and validate technical details.
• Strong organizational skills with the ability to manage multiple documentation projects across product lines and stakeholders.
• Excellent written communication skills in English; maintain a consistent tone across high content volumes.
• Able to work in a fast-paced environment with tight deadlines and strong time management.

Responsibilities

• Write and maintain hardware documentation including assembly instructions and wiring diagrams.
• Write and maintain software documentation including user guides, API references, and release notes.
• Develop knowledge base content to reduce support tickets and improve self-service.
• Collaborate with Product Managers and Engineering to gather requirements and translate them into clear docs.
• Establish and maintain documentation standards, templates, and style guides for consistency.
• Audit and update documentation to align with product launches and lifecycle changes.
• Create internal references (safety/certification docs) to support compliance and certification.
• Incorporate diagrams, screenshots, and video into documentation with UX/engineering.
• Collect feedback from customers, sales, and support to improve coverage.
• Support product launches by aligning docs with go-to-market timelines.
• Manage content pipeline across product lines and stakeholders.
• Collaborate with User Education & Community Lead on user-centric docs.

Skills

Tech writing

Translate technical concepts

Cross-functional collaboration

English writing proficiency

Time management

Education

Bachelor's degree in Engineering/Technical Writing

Hands-on equivalent experience

Tools

Confluence

Doc360

GitBook

Figma

Snagit

Job description

Description De L’entreprise

Basée à Montréal, Detroit et Munich, Vention aide les fabricants à automatiser leurs opérations en un temps record grâce à la seule plateforme matérielle et logicielle alimentée par l’IA conçue pour l’usine. Notre technologie alimente plus de 25 000 machines dans 4 000 usines réparties sur 5 continents, et nous avons le privilège de collaborer avec une grande proportion des fabricants du Fortune 500, allant de la construction de fusées à l’automobile électrique, en passant par la robotique.

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Company Description

Headquartered in Montreal, Detroit and Munich, Vention helps manufacturers automate their operations in record time with the only hardware and software AI-powered platform built for the factory floor. Our technology powers over 25,000 machines across 4,000 factories across 5 continents and we have the privilege to work with a significant proportion of Fortune 500 manufacturers, from space rockets, to electrical cars, to robotics.

At Vention, you’ll work alongside driven and talented people who care deeply about their craft and the impact they create. We’re a team of high achievers who grow through meaningful work, solving complex challenges, learning fast, and seeing the results of our efforts every day.

We move quickly and aim high, but we do it together with care, collaboration, and respect. Our culture celebrates diverse perspectives and supports your growth through intentional development, strong leadership, and opportunities to make a real difference.

What You’ll Do

• Write and maintain hardware documentation, including assembly instructions, integration guides, wiring diagrams references, and product specification sheets
• Write and maintain software documentation, including MachineLogic user guides, API references, release notes, and MachineBuilder how-tos
• Develop and curate customer-facing knowledge base and help center content to reduce support ticket volume and improve self-serve resolution
• Partner with Product Line Managers and Engineering teams to gather technical requirements and translate them into clear, well-structured documentation
• Establish and maintain documentation standards, style guides, and templates to ensure consistency across product lines
• Audit and update existing documentation to keep pace with new product launches, feature updates, and end-of-life transitions
• Create and maintain internal technical references and structure (e.g., safety and certification documentation, validation audit trails) in support of compliance and certification processes
• Work with UX/design and engineering to incorporate diagrams, screenshots, and video content into documentation
• Collect and act on feedback from customers, sales, application engineers, and support teams to continuously improve documentation quality and coverage
• Support product launches by ensuring documentation is ready and aligned with go‑to‑market timelines
• Manage the documentation content pipeline, prioritizing work across multiple product lines and stakeholders
• Collaborate with our User Education & Community Lead to develop user centric documentation

What You Bring To The Table

• Bachelor's degree in Engineering, Technical Writing, or a related field (or equivalent hands‑on experience in an industrial/automation environment)
• Experience translating complex technical concepts (mechanical, electrical, or software) into clear, structured documentation for diverse audiences — whether that experience was gained as a technical writer, engineer, or automation technician
• Comfortable working directly with engineers and product managers to extract and validate technical details
• Strong organizational skills, with the ability to manage multiple documentation projects simultaneously across different product lines and stakeholders
• Excellent written communication skills in English; able to maintain a consistent tone and style across a high volume of content
• Able to work in a fast-paced environment with tight deadlines and strong time management

Nice to Have

• Comfortable with AI/LLM tools (e.g. Claude, ChatGPT) and willing to build skills to speed up writing, editing, and research as part of the documentation process
• Experience with API documentation and developer-facing content
• Familiarity with documentation tools and platforms (e.g. Confluence, Doc360, GitBook, or similar) is a plus, but not required
• Experience with diagramming, screen capture, or video tools (e.g. Figma, Snagit, Camtasia)

What We Offer

• Career pathing: Real opportunities to grow through personalized development plans, bi‑annual employee reviews, and mentorship program
• Professional development: Continuous training in performance management, inclusive leadership, leadership operating model, team building, and giving/receiving feedback
• Gender diversity & inclusion: Pay equity reviews, inclusive policies, and a Women’s Employee Resource Group offering networking, mentorship, and quarterly learning sessions.
• Hybrid work: Enjoy flexibility with our hybrid model, allowing you to work from home on select days.
• Community engagement: Two paid volunteering days per year to give back to causes you care about.
• Team events: All year round employee events including annual kick‑off, employee summit, quarterly happy hours, and department events.
• Comprehensive benefits: A complete group benefits plan for you and your family that start day one.
• Top‑up and benefits for new parents: Additional financial support and resources to support employees during their transition to parenthood.

What To Expect In Your Interview

• Initial Call
• Meet the Team
• Case or take‑home interview
• Decision & Offer

We’re committed to making every step of the process inclusive and accessible. If you require accommodations at any stage, please let us know, we’ll ensure you have what you need to succeed.

Vention’s culture

Vention is an uplifting environment for high achievers. Thinking that Vention’s culture would keep you energized? See our full culture guide here.