Documentation Clerk

BC Housing; Vancouver; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Documentation Clerk to support operations by processing essential documentation and providing excellent customer service. This role involves maintaining databases, handling tenant files, and performing clerical tasks within a dynamic office environment. The ideal candidate will possess strong organizational skills, proficiency in Microsoft Office Suite, and a knack for effective communication. Join a dedicated team where your contributions will enhance the overall efficiency and service quality of the organization.

Qualifications

• Completion of a post-secondary course in office or business administration.
• Clerical experience in office administration, including public contact.

Responsibilities

• Processing documentation such as tenant move-outs and building inspections.
• Providing face-to-face and telephone customer service.

Skills

Office Administration

Customer Service

Microsoft Office Suite

Accounting Principles

Conflict Resolution

Keyboarding

Education

Secondary School Graduation

Post-Secondary Course in Office Administration

Tools

Microsoft Word

Microsoft Excel

Job description

POSITION SUMMARY

Reporting to the assigned supervisor, the Documentation Clerk is responsible for processing documentation such as tenant move-outs, building inspections, Declarations of Income and Assets, pet registration, tenant chargebacks, processing work orders, and accounts payable invoices. They perform property portfolio and maintenance support functions, provide face-to-face and telephone customer service, maintain databases and tenant files, and support overall operations.

CANDIDATE PROFILE

The successful candidate will have the following qualifications:

EDUCATION & EXPERIENCE:

• Secondary school graduation plus completion of a post-secondary course in office or business administration from a recognized institution.
• Clerical experience in office administration, including public contact.
• Or an equivalent combination of education, training, and experience.

KNOWLEDGE, SKILLS AND ABILITIES:

• Practical knowledge of office and program administration rules, practices, and procedures.
• Proficiency in Microsoft Office Suite, including Word and Excel.
• Some knowledge of accounting principles.
• Effective verbal and written communication skills.
• Keyboarding speed of at least 50 wpm.
• Strong interpersonal and conflict resolution skills.
• Ability to interpret financial documents from tenants.
• Patience, tact, diplomacy, and good judgment when dealing with clients from diverse backgrounds and behavioral issues.
• Ability to prioritize, multitask, and work accurately under deadlines in a fast-paced environment.
• Initiative, flexibility, adaptability, and team-oriented attitude.
• Ability to respond effectively to incidents or crises.