Documentation Assistant

Johnson Controls; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in Data Center Solutions is seeking a Quality Assurance professional in Edmonton. The role involves processing Non-Conformance reports, conducting root cause analyses, and presenting quality metrics to the executive team. Candidates should possess a strong work ethic, problem-solving skills, and a commitment to quality improvement in a dynamic environment.

Qualifications

• Knowledge of QA cause and effect methodologies.
• Highly motivated, self-directed, able to multi-task.
• Extremely detail-oriented and analytical thinker.

Responsibilities

• Process Non-Conformance reports and perform internal QA audits.
• Promote quality achievement and performance improvement.
• Analyze and present quality data from reports.

Skills

Problem identification

Analytical thinking

Communication

Attention to detail

Teamwork

Tools

Microsoft Excel

Job description

Supporting Johnson Controls’ Data Center Solutions (DCS)/Silent-Aire business unit, you will be responsible for processing Non-Conformance reporting, and examination of quality data to determine trends and gaps in processes and procedures across multiple company departments. You will be responsible for internal and supplier root cause investigations and performance data and will monitor QA systems and advise and present to executive team on company quality performance and KPIs and set goals. This will be an onsite role located in our Edmonton, Alberta office location.

How you will do it

Receive and process Non-Conformance reports.

Assign and assist with Root Cause investigations initiated via Non-Conformance report.

Analyze and present quality data pulled from the reports.

Assist with the maintenance of QA monitoring programs, including audits and controls.

Perform internal QA audits that are compliant with corporate policies, practices, and procedures when necessary.

Promote and advocate quality achievement and performance improvement.

Utilize field data to create and present historical data and trending data to Executives and customers.

Performs all duties in accordance with Silent-Aire Limited Partnership safety program standards and Alberta Occupational Health and Safety Act, Regulations, and Code.

Other duties as required.

What we look for

Required:

Knowledge of QA cause and effect methodologies

Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision

Extremely detail-oriented and analytical thinker

Able to interface directly with cross-functional teams

Strong problem identification and resolution skills

High level of proficiency with Microsoft Office, particularly Excel

Strong work ethic and positive team attitude

Clear and concise communication ability

Preferred:

Experience in HVAC industry

Working Conditions

Manual dexterity required to use desktop computer and peripherals

Occasional shop environment, requiring adherence to safety policies and exercise of caution, as the environment presents many naturally occurring hazards

Ability to work and communicate with prudence, while effectively managing time, completing tasks, and working safely

#LI-Onsite

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

About the company

Johnson Controls International is an American Irish-domiciled multinational conglomerate headquartered in Cork, Ireland, that produces fire, HVAC, and security equipment for buildings.

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