Dock Technician - Lead Hand

Doddsdoors; Whitby; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Access ongoing training and career development

Work in a supportive and safety-focused environment

Flexible and adaptable work environment

Job summary

Doddsdoors is seeking a Field Operations Technician in Whitby, ON, to provide exceptional service on garage door installations and repairs. The ideal candidate will have 5+ years of experience with overhead doors and loading dock equipment.

This full-time, permanent position offers a supportive work environment and access to ongoing training. Average yearly earnings reach around $100,000 CAD.

Responsibilities

• Review scheduled service calls and installation jobs on your iPad.
• Diagnose and repair or install overhead doors and docks.
• Respond to emergency service calls and troubleshoot mechanical or electrical issues.

Skills

Experience repairing and installing all types of loading docks and related equipment

Basic electrical troubleshooting

Experience installing sectional, fabric and rubber speed doors

Comfort installing and repairing electric openers

5+ years of experience with overhead doors and loading dock equipment

Strong mechanical aptitude and troubleshooting skills

Ability to work at heights and perform physical tasks

A professional demeanor with strong customer service skills

Attention to detail and diligence in paperwork and documentation

Flexibility to work independently or in a team environment

Job description

Field Operations Full Time – Whitby, ON $80,000 - $100,000 CAD per year

Dodds Garage Doors, established in 1958, is Southern Ontario’s trusted leader in garage doors and openers. Proudly serving over 630,000 customers, we’ve earned the Consumers Choice Award for more than 24 consecutive years. Family‑owned and employee‑focused, we are committed to delivering 24/7 emergency repairs, preventative maintenance, service, and installations for both residential and commercial customers. With over 67 years of excellence, Dodds is the most highly reviewed garage door company in the region.

A Day in the Life

As a Dodds Garage Doors Door and Dock Technician, each day is an opportunity to serve our customers with exceptional service. Your morning begins by reviewing scheduled service calls and installation jobs on your iPad, loading your vehicle with tools and parts before heading to your first job. Your day will be dynamic as you diagnose and repair or install overhead doors and docks. Throughout the day, you may respond to emergency service calls, troubleshoot mechanical or electrical issues, install new door systems, perform routine maintenance, and ensure safety standards are met. Whether replacing a frayed cable, servicing a hydraulic dock leveler or installing an electric opener, your technical expertise, attention to detail, and commitment to customer service make you an indispensable part of the team.

Qualifications

• Experience repairing and installing all types of loading docks and related equipment
• Basic electrical troubleshooting
• Experience installing sectional, fabric and rubber speed doors
• Comfort installing and repairing electric openers
• 5+ years of experience with overhead doors and loading dock equipment
• Strong mechanical aptitude and troubleshooting skills
• Ability to work at heights and perform physical tasks
• A professional demeanor with strong customer service skills
• Attention to detail and diligence in paperwork and documentation
• Flexibility to work independently or in a team environment

Benefits

• Be part of an award‑winning, family‑run company that truly values its employees
• Access ongoing training and career development
• Work in a supportive and safety‑focused environment
• Contribute to a company that is customer‑first and community‑driven
• Enjoy a flexible and adaptable work environment

Location: GTA East

Job Type: Full‑time, Permanent

Wage: Average yearly earnings of $100,000

Dodds Garage Doors is an equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.