Dock Operations Manager

Manitoulin Group of Companies; Greater Sudbury; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading company in transportation and logistics seeks a Dock Manager in Sudbury. The role requires a strong communicator with management experience to oversee operations primarily during night shifts, ensuring profitability and efficiency. This salaried position includes opportunities for professional growth and performance bonuses.

Benefits

Competitive wages

Short-term and long-term disability benefits

Opportunities for professional growth

Performance incentives

Profit sharing

Qualifications

• Strong communicator and exceptional negotiator.
• Ability to manage multiple tasks concurrently.
• Possession of detailed operational knowledge.

Responsibilities

• Direct and coordinate activities to optimize personnel and equipment utilization.
• Address human resource matters including discipline and grievances.
• Manage customer service issues and develop implementation procedures.

Skills

Problem-solving

Decision-making

Communication

Interpersonal skills

Organization

Education

Proven management experience

Tools

Computer literacy

Job description

Company Description

For 60 years, Manitoulin Transport has been providing comprehensive transportation and logistics solutions for clients across North America. Our success lies in our innovation and safety, and our dedication to reliable, on-time delivery. So, if you know where you’re headed, we have the training and career development to help you get there.

Job Description

We are seeking a highly motivated and experienced individual to assume the role of Dock Manager in Sudbury. Reporting directly to the Terminal Manager, the successful candidate will be a strong communicator with exceptional negotiation, interpersonal, and organizational skills. This role focuses on directing and coordinating activities to optimize personnel and equipment utilization, with a particular emphasis on enhancing efficiencies and fostering continuous improvement. In recognition of your contributions, we offer opportunities for professional growth, a competitive compensation and benefits package, including performance incentives and profit sharing.

Hours & Wage:

The Sudbury cross dock operation functions 24/7, with the primary dock activities occurring during night hours. The Dock Manager is expected to work five days a week, primarily on night shifts. This is a salaried position + performance bonus.

• Ensure the operation maintains profitability and efficiency through diligent monitoring of freight levels, review of terminal financials, and analysis of predetermined Key Performance Indicators (KPIs).

• Collaborate with other management personnel to formulate, implement, and enforce operational policies and procedures.

• Work closely with terminal managers to ensure service standards are consistently met, reviewing exceptions and resolving any emerging issues.

• Address human resource matters, including but not limited to discipline, grievances, and layoffs.

• Provide support, counsel, training, and development to staff.

• Manage customer service issues, including investigating service failures and claims, and develop and implement procedures to mitigate problems and enhance efficiency.

• Execute supervisory responsibilities in accordance with organizational policies and applicable laws.

• Responsibilities encompass interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.

• Perform other duties as assigned.

Qualifications

• Demonstrated problem-solving and decision-making skills.

• Excellent communication and interpersonal skills.

• Highly organized with the ability to manage multiple tasks concurrently.

• Computer literate.

• Possession of detailed operational knowledge.

• Proven management experience.

Additional Information

We Offer:

• Competitive wages
• Benefits – including short-term and long-term disability
• And more!