Dock Attendant

Hornblower Corp; Gananoque; On-site; CAD 31,000 - 37,000; Part time

Benefits offered by this job

Competitive Wage

Retention Bonus - $500.00

Cruise Tickets & Uniforms

Crew Recognition Awards

Crew Referral Program - up to $200.00

Crew Events

Paid Training

Job summary

City Cruises Canada is seeking a friendly Dock Attendant to help operate the docks smoothly while delivering high levels of hospitality to guests. You will manage guest flow, follow safety protocols, handle mooring lines, and work under the supervision of the Dock Manager to maintain a secure, clean, and efficient waterfront experience.

This contract/seasonal role requires OSSD or equivalent, strong communication, energy, and a service orientation.

Qualifications

• OSSD or equivalent as recognized by the Ministry of Education.
• Must convey written and verbal information clearly to guests and coworkers.
• Service orientation with a proactive help mindset.
• Energetic and enthusiastic personality.

Responsibilities

• Provide hospitality to guests and coworkers as per RESPECT Service System.
• Manage guest traffic flow on and off the docks.
• Follow safety protocols to protect passengers and the vessel.
• Handle lines to moor vessels to dock.
• Ensure docks are clean and free of debris.
• Answer inquiries and provide facility information.
• Report incidents to Dock Manager.
• Assist Food & Beverage team with daily deliveries/restocks.

Skills

Customer service

Communication

Teamwork

Safety awareness

Flexible schedule

Education

OSSD or equivalent

Job description

Position Summary:

TheDock Attendant will perform a variety of tasks to ensure a smooth operation of the docks. The Dock Attendant will work in a safe and efficient manner while providing a high level of customer service to all guests. This position reports to the Dock Manager.

*Please note this is a contract/seasonal position*

Crew Benefits:

• Competitive Wage
• Retention Bonus - $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Duties and Responsibilities:

• Provide amazing hospitality to guests and coworkers as prescribed in RESPECT Service System
• Manage guest traffic flow on and off the docks
• Follow safety protocols to ensure the protection of passengers and the vessel
• Handle lines to moor vessels to dock
• Ensure docks are clean and free of any debris
• Answer general inquiries and provide information about facility
• Immediately report any incidents or safety concerns to Dock Manager
• Provide amazing customer service and assist guests with questions or concerns and relay information to Dock Manager
• Assist Food & Beverage team with daily food delivery and restock of boats
• Follows all safety policies, departmental policies, and service standards
• Adheres to all health and safety regulations
• Be prepared to begin work at scheduled time
• Maintain uniform and personal grooming in compliance with appearance standards
• Additional job duties as assigned

Requirements & Qualifications:

• O.S.S.D. or equivalent as recognized by the Ministry of Education
• Must be able to effectively understand and convey written and verbal information to guests and coworkers
• Must possess a service orientation – actively looking for ways to help others
• Energetic and enthusiastic personality essential
• If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
• Valid Ontario driver's license, Class G2 or higher
• Walk, stand, sit and work in all types of weather conditions for extended periods
• Will work for extended periods of time without sitting
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 pounds (18 kilograms)
• Will be required to be available for work on all major holidays

City Cruises Canada does not use AI technology in any part of the recruitment process.

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