Dock Attendant

American Queen Voyages; Eastern Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Dock Attendant to join their vibrant team in Gananoque. This seasonal role is perfect for those who thrive in dynamic environments and are passionate about delivering exceptional customer service. As a Dock Attendant, you will play a crucial role in ensuring the smooth operation of the docks, providing hospitality to guests, and maintaining safety protocols. If you have an energetic personality and a commitment to helping others, this opportunity offers a chance to be part of a dedicated team that values respect and collaboration. Join us in creating unforgettable experiences on the water!

Benefits

Competitive Wage

Retention Bonus - up to $500.00

Complimentary Cruise Tickets

Crew Recognition Awards

Crew Referral Program - up to $200.00 per referral

Crew Events

Paid Training

Qualifications

• Must possess a service orientation and energetic personality.
• Valid Ontario driver's license, Class G2 or higher required.

Responsibilities

• Provide amazing hospitality and manage guest traffic flow on the docks.
• Follow safety protocols and ensure cleanliness of the docks.

Skills

Customer Service

Communication

Safety Protocols

Hospitality

Teamwork

Education

O.S.S.D. or equivalent

Tools

Personal Protective Equipment (PPE)

Job description

City Experiences is seeking a Dock Attendant for our City Cruises operation in Gananoque.

* Please note this is a seasonal contract position. *

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Dock Attendant will perform a variety of tasks to ensure a smooth operation of the docks. The Dock Attendant will work in a safe and efficient manner while providing a high level of customer service to all guests. This position reports to the Dock Manager.

Crew Benefits:

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities:

• Provide amazing hospitality to guests and coworkers as prescribed in RESPECT Service System.
• Manage guest traffic flow on and off the docks.
• Follow safety protocols to ensure the protection of passengers and the vessel.
• Handle lines to moor vessels to dock.
• Ensure docks are clean and free of any debris.
• Answer general inquiries and provide information about the facility.
• Immediately report any incidents or safety concerns to the Dock Manager.
• Provide amazing customer service and assist guests with questions or concerns and relay information to the Dock Manager.
• Assist Food & Beverage team with daily food delivery and restock of boats.
• Follow all safety policies, departmental policies, and service standards.
• Adhere to all health and safety regulations.
• Be prepared to begin work at the scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Additional job duties as assigned.

Requirements & Qualifications:

• O.S.S.D. or equivalent as recognized by the Ministry of Education.
• Must be able to effectively understand and convey written and verbal information to guests and coworkers.
• Must possess a service orientation – actively looking for ways to help others.
• Energetic and enthusiastic personality essential.
• If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather-appropriate dress attire, sun protection).
• Valid Ontario driver's license, Class G2 or higher.
• Walk, stand, sit and work in all types of weather conditions for extended periods.
• Will work for extended periods of time without sitting.
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 pounds (18 kilograms).
• Will be required to be available for work on all major holidays.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type.