Dock Attendant

City Experiences is seeking a Dock Attendant for our City Cruises operation in Gananoque.

* Please note this is a seasonal contract position. *

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Dock Attendant will perform a variety of tasks to ensure smooth dock operations. The Dock Attendant will work safely and efficiently while providing high-level customer service to guests. This position reports to the Dock Manager.

Crew Benefits:

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities:

• Provide excellent hospitality to guests and coworkers following the RESPECT Service System
• Manage guest traffic flow on and off the docks
• Follow safety protocols to protect passengers and vessels
• Handle lines to moor vessels to dock
• Keep docks clean and free of debris
• Answer inquiries and provide facility information
• Report incidents or safety concerns immediately to the Dock Manager
• Assist guests with questions or concerns and relay information to the Dock Manager
• Support Food & Beverage team with daily food delivery and restocking of boats
• Follow all safety, departmental policies, and service standards
• Adhere to health and safety regulations
• Be prepared to start work at scheduled times
• Maintain uniform and personal grooming standards
• Perform additional duties as assigned

Requirements & Qualifications:

• O.S.S.D. or equivalent as recognized by the Ministry of Education
• Effective verbal and written communication skills
• Service-oriented with a proactive approach to helping others
• Energetic and enthusiastic personality
• Ability to wear PPE (non-slip shoes, gloves, weather-appropriate attire, sun protection) if required
• Valid Ontario driver’s license, Class G2 or higher
• Ability to work outdoors in all weather conditions for extended periods
• Capability to reach, bend, stoop, wipe, push, pull, move, or lift up to 40 pounds (18 kg)
• Availability to work on major holidays

About Us:

City Experiences aims to deliver memorable land and water experiences. With over 40 years of success, our portfolio includes more than 25 brands serving over 30 million guests annually. We seek enthusiastic team players who thrive in communicative, creative, and cooperative environments.

The RESPECT Service System

Embodies City Experiences’ mission, vision, values, and principles. Our culture centers on RESPECT to achieve our goal of becoming a global leader in experiences and transportation.

City Experiences is an Equal Employment Opportunity employer committed to providing a workplace free from harassment and discrimination. Employment decisions are based on qualifications, skills, and company needs, complying with all relevant legislation.