DNA Customer Services Representative - Bilingual

DNA Customer Services Representative - Bilingual

Twin Guelph

Regular

MERIEUX NUTRISCIENCES

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!

YOUR PROFILE

• 1-2+ years experience in a Customer Service food, beverage or supplement industry with a BS/BA degree or equivalent work experience will be considered.
• A general knowledge of laboratory information management systems (LIMS), enterprise resource planning (ERP) / customer relationship management (CRM) software systems are recommended to complete data entry and result searches for the client.
• General knowledge of personal computer operation is necessary including spreadsheet, word processing and relational database experience.
• Must be able to communicate information related to testing methods and results to clients.
• Interpersonal skills are required for this position in order to build and maintain relationships within the organization and with external clients.
• This position requires exceptional verbal and written communication skills to interact with clients and colleagues.
• Multi-tasking, prioritization, follow-up skills and attention to detail are also required for success in this role.

Qualifications Desired

• A general knowledge of food or testing methods or scientific processes obtained from a degree in biology or direct relevant laboratory experience is preferred to provide support to the clients of the company.
• Successfully obtaining required Government of Canada security clearance may be a condition of employment.

Physical Demands and Work Environment

• The position works in an administrative office or laboratory environment. Occasional exposure to laboratory fumes, chemicals, and materials may occur and a protective laboratory coat and safety glasses must be worn when visiting laboratory facilities. Physical dexterity is necessary to effectively manipulate a keyboard. The incumbent can expect extended time spent in a sitting position. This position is responsible for helping to create a professional and positive work environment.
• The position does deal with login of samples that can contain human body fluids. Minimal exposure to potential biohazardous material. Periodic requirement to wear gloves and mask for some tasks. Potential of testifying in court adversarial environment.

Compensation Range:
$21 - $30 CAD

The information above provides a general overview and may vary based on specific job responsibilities, location, or other factors. Details will be clarified during the hiring process.

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WHY JOIN US?

• Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
• Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise.
• Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
• Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
• Because you would grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.

Ready for the journey?

To apply please click on 'Apply now' button