DMI Systems Support Analyst

The Ottawa Hospital; Ottawa; On-site; CAD 65,000 - 85,000; Full time

Job summary

The Ottawa Hospital is seeking a DMI Systems Support Analyst responsible for software and hardware support within the Diagnostic Imaging department. This position entails daily system maintenance and requires a strong background in Information Management. Ideal candidates will possess advanced analytical, customer service, and project management skills. Join a leading healthcare institution committed to community health and quality patient care.

Benefits

Comprehensive benefits package

Defined Benefit Pension (DBP) plan

Opportunities for personal and professional development

Health and Wellness resources

Discounts from choice providers

Qualifications

• Minimum 4 years experience in an Information Management environment.
• Working knowledge of medical imaging processes.
• Proficiency in English and French - oral expression and comprehension (advanced level).

Responsibilities

• Provide software and hardware support on Diagnostic Imaging's systems and workstations.
• Conduct daily system maintenance activities and support.
• Work under the guidance of the DMI System Administrator.

Skills

Customer Service

Project Management

Analytical skills

Problem-solving

Interpersonal skills

Time Management

Education

Information/Business Systems diploma

Bachelor's Degree in Information/Business Systems or Health Care

Tools

Administrative software

Job description

About The Ottawa Hospital

Inspired by research and driven by compassion!

The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Position Information

DMI Systems Support Analyst is responsible for providing software and high-level hardware support on Diagnostic Imaging's Information systems and workstations under the guidance of the DMI System Administrator through daily system maintenance activities and support.

This is a corporate position with a home base at the General Campus.

Temporary until approximately November 08, 2026.

Rotation/Shifts

Days, evenings and on-call, including weekends, 8 hour shifts.

• For information purposes only - The Hospital reserves the right to change.
  
  
  

Basic Requirements

• Information/Business Systems or Health Care related diploma;
• Minimum 4 years experience in an Information Management environment;
• Working knowledge of medical imaging processes;
• Demonstrated knowledge of HIS and other hospital systems that interrelate with Diagnostic Imaging information systems;
• Proficiency in Administrative software such as word processing, spreadsheet and presentation;
• Excellent Customer Service, Project Management and interpersonal skills;
• Excellent written and oral communication skills;
• Demonstrated organizational and time management skills;
• Above-average ability to anticipate problems and react appropriately;
• Excellent analytical and strong problem-solving skills;
• Eligible to work in Canada.
  
  
  

Preferred Qualifications

Bachelor's Degree in Information/Business Systems or Health Care;

Experience working in a Diagnostic Imaging environment or equivalent healthcare related field;

Proficiency in English and French - oral expression (advanced level) and comprehension (advanced level).

Demonstrated teaching/training experience.

What You Can Expect From Us

The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

Interested? Apply today!

If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.

The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.