DLP Platforms Technical Support Lead

State Street; Toronto; On-site; USD 100,000 - 160,000; Full time

Job summary

An established industry player is seeking a motivated DLP Platforms Technical Support Lead to join their Security Platforms team. This role is pivotal in overseeing the DLP support team, ensuring the effective operation of Data Loss Prevention systems, and resolving complex technical issues. The ideal candidate will possess a strong background in DLP technologies and leadership skills, fostering a collaborative environment. With a commitment to security and data protection, this position offers the chance to contribute to innovative financial services and be part of a dynamic team focused on digital transformation.

Benefits

Flexible work arrangements

Competitive benefits

Development programs

Diversity and inclusion initiatives

Qualifications

• Deep understanding of DLP technologies and systems.
• Experience in leading DLP support teams effectively.

Responsibilities

• Lead and mentor a team of DLP support engineers.
• Resolve support tickets and adhere to SLAs.
• Collaborate with stakeholders to enhance DLP capabilities.

Skills

Data Loss Prevention (DLP)

Leadership

Cyber Security Techniques

Collaborative Problem-Solving

Linux Management

Education

7+ years in IT support or cybersecurity

Relevant security certifications (e.g., CompTIA CASP+, GSEC)

Tools

Symantec DLP

Digital Guardian

ProofPoint

Microsoft Purview

Job description

Join to apply for the DLP Platforms Technical Support Lead role at State Street

State Street is seeking a DLP Platforms Technical Support Lead for our Security Platforms team, part of the State Street Cyber Fusion Centre. This team designs, manages, and supports security tools critical for threat detection, incident response, threat hunting, and vulnerability management. Preferred location is Boston/Quincy, Massachusetts, USA.

Who Are We Looking For

We seek a motivated, detail-oriented leader to oversee our DLP support team, ensuring effective operation of Data Loss Prevention systems and resolving complex technical issues. The ideal candidate will possess a deep understanding of DLP technologies, leadership skills, and a commitment to security and data protection.

What You Will Be Responsible For

1. Leading and mentoring a team of DLP support engineers
2. Resolving support tickets promptly and adhering to SLAs
3. Upgrading and tuning system components following internal processes
4. Collaborating with stakeholders and vendors to enhance DLP capabilities
5. Contributing to projects that improve DLP systems and support growth
6. Performing root cause analysis and implementing preventive measures
7. Escalating complex issues as needed
8. Partnering with Cyber Fusion Centre teams to meet operational needs

What We Value

• Experience supporting DLP tools across various security domains
• Knowledge of enterprise DLP platforms like Symantec DLP, Digital Guardian, ProofPoint, Microsoft Purview
• Proficiency managing Linux-based applications and understanding Linux commands and permissions
• Understanding of data protection, security practices, and cyber security techniques
• Leadership experience in managing teams
• Collaborative problem-solving skills and a proactive approach
• Experience in 24/7 security operations emphasizing reliability

Education & Preferred Qualifications

• 7+ years in IT support, cybersecurity, or related fields
• Relevant security certifications (e.g., CompTIA CASP+, GSEC) are beneficial
• Experience in financial services is a plus

Additional Requirements

• Location in Boston/Quincy, MA
• Availability for weekend work supporting 24/7 operations

Why This Role Matters

Our technology team enables State Street’s digital transformation, leveraging cloud, AI, and automation to deliver innovative financial services. We value collaboration, skills development, and diversity, fostering an inclusive environment where all employees can thrive.

About State Street

State Street is a global leader in asset management and financial services, supporting clients worldwide with investment servicing, data analytics, research, and management.

Benefits & Culture

We offer competitive benefits, flexible work arrangements, and development programs to support your growth. We are committed to diversity, inclusion, and social responsibility, actively engaging with our communities.

Salary Range

$100,000 - $160,000 annually, depending on location and experience.