diversity manager

Port Hope Hyundai; Port Hope; On-site; CAD 60,000 - 80,000; Full time

Job summary

A regional automotive dealership in Port Hope is seeking a Diversity Manager to oversee the Business Development Center's daily operations. The ideal candidate will manage customer communications, optimize lead response times, and improve customer engagement. The role requires strong leadership and communication skills, with a background in CRM tools and data analysis. This full-time position offers a salary range of $60,000 to $80,000 annually along with competitive benefits.

Benefits

Dental care

Extended health care

Life insurance

On-site parking

Qualifications

• 1+ years of experience in a dealership BDC or call center environment.
• Ability to analyze data and make strategic decisions.
• Flexible schedule, including evenings and weekends as needed.

Responsibilities

• Lead, coach, and manage BDC representatives.
• Oversee customer communications to generate qualified appointments.
• Monitor CRM usage and lead response times.
• Collaborate with Sales, Service, and Marketing departments.

Skills

Exceptional communication

Leadership

Organizational skills

Data analysis

Customer service orientation

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree

Tools

CRM software (e.g., CDK, 180 TMS, ECT)

Job description

Posted on August 13, 2025 by Employer details Port Hope Hyundai

Diversity Manager

Title posted on indeed.com - BDC Manager

Job details

Position Summary: The Automotive BDC Manager oversees the daily operations of the dealership's Business Development Center. This role is responsible for managing the BDC, optimizing lead response times, improving customer engagement, and increasing appointment show rates for both sales and service departments. The ideal candidate is a strong communicator, data-driven, and has a solid understanding of automotive sales processes and CRM tools.

Key Responsibilities:

1. Lead, coach, and manage BDC representatives to achieve performance and productivity goals.
2. Oversee inbound and outbound customer communications (phone, email, text, chat) to generate qualified sales and service appointments.
3. Monitor CRM usage, lead response times, follow-up processes, and appointment confirmations.
4. Develop and implement scripts, processes, and best practices for lead handling and customer interactions.
5. Track and report on BDC metrics including lead conversion rates, appointment set/show ratios, and customer satisfaction.
6. Collaborate with the Sales, Service, and Marketing departments to coordinate campaigns and promotions.
7. Train new team members and provide ongoing support and development for current staff.
8. Handle escalated customer inquiries or issues in a timely and professional manner.
9. Ensure the BDC operates in alignment with dealership goals and OEM expectations.
10. Make 2-day follow-up phone calls daily.
11. Other related duties.

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• 1+ years of experience in a dealership BDC or call center environment.
• Strong knowledge of CRM software (e.g., CDK, 180 TMS, ECT).
• Exceptional communication, leadership, and organizational skills.
• Ability to analyze data and make strategic decisions.
• High level of professionalism and customer service orientation.
• Flexible schedule, including evenings and weekends as needed.

Job Type: Full-time

Pay: $60,000.00-$80,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking

Work Location: In person, Port Hope, ON

Terms of employment: Full time, starts as soon as possible, 1 vacancy

View the full job posting on indeed.com

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