District Service Manager - Ottawa & Surrounding Area

General Motors; Ottawa; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading automotive company is seeking a candidate for a remote role based in the Ottawa Region. You will serve as a liaison between the company and dealerships, ensuring excellent service delivery and compliance with policies. The ideal candidate has post-secondary education, strong analytical and leadership skills, and is willing to travel. This role focuses on building relationships and enhancing service experiences across Canada.

Benefits

Paid time off including vacation days

Healthcare, dental and vision benefits

Life insurance plans

Pension plan contributions

Vehicle Purchase Plan

Qualifications

• Unrestricted mobility and ability to relocate anywhere within Canada.
• Valid Driver's License.
• Willingness to travel.

Responsibilities

• Serve as a key liaison between GM Canada and dealerships across Canada.
• Develop and execute a business plan to achieve district Warranty Waste Objectives.
• Ensure dealers follow Service Policy & Procedures.
• Collaborate with dealers to help them provide outstanding service experiences to customers.
• Support corporate audit process.

Skills

Excellent communication skills

Leadership skills

Analytical abilities

Decision-making skills

Ability to work independently

Bilingual (English/French)

Education

Post-Secondary Education

Job description

Overview

Remote - This role is categorized as remote. The successful candidate may be based anywhere in the Ottawa Region and is not expected to report to a GM worksite unless directed by their manager. This position requires occasional territory visits to dealerships.

There has never been a more exciting time to work for General Motors. To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won’t happen overnight, but we are committed to transforming how we move today and in the future.

At GM you have a future. We’ll give you the tools to succeed, the freedom to explore and a collaborative environment to grow in – both professionally and personally. It’s time to do the best work of your career. Are you ready to take on the challenge?

Key Responsibilities

• Serve as a key liaison between GM Canada and dealerships across Canada (This role will be in Ottawa, Ontario).
• Develop and execute a business plan to achieve district Warranty Waste Objectives.
• Ensure dealers follow Service Policy & Procedures.
• Collaborate with dealers to help them provide outstanding service experiences to customers.
• Help dealers put processes in place that ensure all vehicles are safely delivered.
• Support corporate audit process, including participation in closing meetings and implement corrective action to address opportunities.
• Ensure Minimum Training Standards are met by all Dealers.
• Collaborate with Senior GM of Canada Leadership and Dealer Operators, Fixed Operations Managers, and Front-line Dealership Staff to positively grow the business.

Required skills and Experience

• Unrestricted mobility and ability to relocate anywhere within Canada.
• Excellent communication, interpersonal and leadership skills.
• Outstanding analytical abilities combined with great decision-making skills.
• Ability to work independently and in cross-functional team environments.
• Valid Driver's License.
• Willingness to travel.
• Bilingual (English/French) considered an asset (written and spoken).
• This role will be in Ottawa, Ontario, Canada.

Education and Training

• Post-Secondary Education required.

Benefits

The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others:

• Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave.
• Healthcare, dental and vision benefits including health care spending account and wellness incentive.
• Life insurance plans to cover you and your family.
• Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement.
• GM Vehicle Purchase Plan for you, your family, and friends.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.