District Service Manager

Radiometer; Toronto, Montreal (administrative region); Hybrid; CAD 115,000 - 155,000; Full time

Benefits offered by this job

Bonus/incentive pay eligibility

Comprehensive benefits package

Job summary

Beckman Coulter Life Sciences is seeking a Senior North America Field Service Manager to lead a remote Canada-based team and drive service excellence. You will partner with Sales on service offerings, manage regional P&L, and ensure first-time issue resolution with a strong, results-driven mindset.

The role requires 5+ years leading field teams (or 6+ with a Bachelor’s), travel 25–50%, and a valid driver’s license. A Master’s degree is a plus; bilingual French/English is advantageous.

Qualifications

• Bachelor’s degree and/or equivalent with 6+ years leading field employees OR Master’s degree with 5+ years of experience.
• Ability to listen to stakeholders and translate into actionable insights.
• Willingness to travel 25–50% within Canada/US and hold a valid driver’s license.

Responsibilities

• Lead customer success and escalation resolution with a first-time fix mindset.
• Inspire and develop a remote field service team with coaching and career plans.
• Drive daily management and KPI performance with DBS tools.
• Grow revenue through service agreements and collaboration with Sales; manage district P&L.
• Champion kaizen and DBS-based process improvements across the organization.

Skills

Leadership

Strategic planning

Communication

Problem-solving

P&L ownership

Travel availability

Education

Bachelor’s degree or higher

Master’s degree in relevant field

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory. It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow. Learn about the Danaher Business System which makes everything possible.

This position reports to the Senior Manager, North America Field Service and is part of the Americas Field Service organization covering the Canada region. The role is fully remote; the associate must live within Canada region, preferably Toronto or Montreal areas.

In this role, you will have the opportunity to:

• Customer Success & Escalation Management: Resolve complex customer issues with urgency and precision. Champion a “first-time fix” mindset to ensure satisfaction and long-term loyalty.
• Team Leadership & Development: Inspire and grow your team through coaching, mentoring, and clear development plans. Foster a culture of accountability, ownership, and continuous improvement.
• Operational Excellence: Lead by example in driving daily management and KPI performance. Identify root causes of systemic issues and implement sustainable solutions using DBS tools.
• Business Growth & Financial Performance: Drive revenue growth through service agreement sales and lead generation. Collaborate with Sales to support strategic initiatives and optimize service offerings. Manage district P&L to meet profit targets.
• Process Improvement & Innovation: Champion kaizen and DBS methodologies to streamline operations and enhance service delivery. Partner cross-functionally to develop value-driven service packages.

The essential requirements of the job include:

• Bachelor’s degree and/or equivalent experience with 6+ years of experience leading field employees OR Master’s degree in the same with 5+ years of experience.
• Inclination and ability to listen to various stakeholders (e.g. Customers, Sales) and generate actionable insights.
• Deliver results while quickly adapting to changing priorities and unforeseen challenges.
• Communicate expectations regarding performance and hold people accountable for results.
• Strong deductive reasoning and problem-solving skills.
• Commercial experience, including direct selling of products or services.
• Exposure to and ownership of a P&L.
• Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role. Ability to travel – list specifics 25% - 50% of the time within region and/or business unit locations within the United States or Canada.
• Must have a valid driver’s license with an acceptable driving record.
• It would be a plus if you also possess previous experience in: Fluent French speaker with proficiency in English to support French‑speaking customers. Supervisor or managerial experience leading a remote Field Service team.

The annual salary range for this role is $115,000.00 CAD- $155,00.00 CAD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay.

Benefits

• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
• Bonus/incentive pay eligibility.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to access our website, and as applicable participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 1-202-419-7762 or [e-mail] to request accommodation.

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Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow.