District Service Manager

STERIS; Montreal; On-site; CAD 80,000 - 110,000; Full time

Job summary

STERIS is seeking a District Service Manager to lead customer service operations in Montreal. The role involves driving growth, managing financial performance, and fostering customer relationships. Candidates should have a Bachelor’s degree and significant leadership experience, with a focus on customer satisfaction and operational excellence.

Benefits

Competitive pay and annual merit reviews

Company vehicle, fuel, and maintenance included

Comprehensive health insurance

401(k) match and paid holidays

Extensive training and development opportunities

Qualifications

• 6 years of experience including 2 years leading teams.
• Experience in resource planning and employee performance management.
• Valid driver’s license required.

Responsibilities

• Foster a customer-first culture and drive service revenue.
• Achieve targeted financial performance with full P&L responsibility.
• Build strong customer relationships and manage employee performance.

Skills

Communication

Leadership

Resource Planning

Education

Bachelor’s degree

Tools

Word

Excel

Outlook

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

District Service Managers foster a customer-first culture within a full-service district, focusing on growing and retaining business, talent, and financial outcomes. They are responsible for the district's growth and profitability by driving service revenue and sales partnerships for local and national accounts within their region.

Duties

1. Customer Focus (50%)

• Owns Customer Satisfaction, retention, and revenue goals for their district.
• Builds strong customer relationships and represents Service in key meetings, sales opportunities, and issue resolution, modeling leadership skills for their team.
• Develops high-performing partnerships with STERIS sales and service teams to maximize the 'Share of Wallet' for local and national accounts.
• Designs and implements customer engagement initiatives tailored to their district.
• Ensures cost-effective service quality through protocols and procedures.
• Coordinates strategies with internal partners to align customer needs with business strategies, preparing for future work.

Owns talent and resource forecasting to meet customer and financial objectives.

Financial and Operational Responsibilities

• Achieves targeted financial performance, including full P&L responsibility and risk management.
• Collaborates with the business unit controller and AVP to develop costs, revenue forecasts, and analyze operational expenses.
• Monitors and manages employee performance, providing coaching and feedback.
• Acts as a liaison for employee engagement and retention, setting performance expectations.
• Forecasts labor and skill requirements, assessing ROI of resources.
• Ensures compliance with risk, safety, and audit standards, representing STERIS professionally at customer sites.

Required Experience

• Bachelor’s degree and 6 years of experience including 2 years leading teams; or 14 years relevant experience including leadership roles, military experience included.
• Experience in resource planning, employee performance management, and basic P&L/budget reporting.
• Strong communication skills (written and verbal).
• Valid driver’s license.
• Proficiency in Word, Excel, Outlook, and ability to navigate multiple systems and generate reports.

Preferred Experience

• Experience leading virtual field teams or similar leadership in relevant industries.
• 4+ years in field service leadership roles.
• Training or proven results in Continuous Improvement.
• Strong business acumen, especially in budget and performance management.

What We Offer

• Competitive pay and annual merit reviews.
• Company vehicle, fuel, and maintenance included.
• Company credit card, iPhone, and laptop.
• Cell phone reimbursement and paid business travel expenses.
• Comprehensive health insurance, 401(k) match, and paid holidays.
• Extensive training, development, and advancement opportunities.

STERIS is a leading global provider supporting patient care with a focus on infection prevention. We are committed to creating a healthier and safer world through innovative healthcare, life sciences, and dental products and services. As a $5 billion company with approximately 17,000 associates, we serve customers in over 100 countries.

STERIS is an Equal Opportunity Employer.