District Sales Manager - Calgary

General Motors; Calgary; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading automotive company is seeking a remote-focused Sales Manager to enhance retail performance across Calgary. The ideal candidate will drive sales, improve customer satisfaction, and innovate retail experience, while managing a culture centered on customer advocacy. This role demands a strategic approach to retail operations and a passion for enhancing customer relationships.

Qualifications

• Strong background in sales and customer service required.
• Experience in driving retail operations essential.
• Familiarity with CSI performance metrics needed.

Responsibilities

• Achieve retail sales and market share objectives.
• Drive customer satisfaction and manage complaints effectively.
• Implement strategies for accessory sales and OnStar activations.

Skills

Customer Satisfaction

Sales Performance

Data Analysis

Retail Experience

Job description

Remote - This role is categorized as remote. The successful candidate may be based anywhere in Calgary and is not expected to report to a GM worksite unless directed by their manager.

The Role:

The successful candidate will focus on and be measured by the following four key areas:

1. Drive retail sales and market share performance
2. Drive order coverage
3. Improve customer satisfaction and retail experience
4. Drive adjacency revenue performance: accessory sales & OnStar

Responsibilities:

Sales & Share Performance:

• Achieve retail sales and share objectives for the district through implementation of district, Calgary key city, and dealer action plans
• Identify sales opportunities on the district & Calgary key city through analysis of sales, inventory, and share data to increase performance
• Develop plans and strategies to maximize vehicle ordering coverage to drive retail sales

Customer Satisfaction and Retail Experience:

• Build a customer-focused culture within the dealers and ensure processes are in place to support customers and build advocacy
• Drive CSI performance and address negative impacts on dealership performance
• Manage customer complaint issues appropriately, supporting resolution with a win-win approach
• Champion improvements in retail digital customer experience and implement retail innovations to enhance the retail experience

Adjacency Performance:

• Drive accessories revenue with strong upfront ordering (LPO) and effective showroom selling and merchandising (ACO) strategies
• Drive OnStar activations through welcome call onboarding and mobile app usage
• Increase GM Financial leasing penetration