District Operations Coordinator

H&R Block Canada; Nanaimo; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join H&R Block Canada as a District Operations Coordinator, where you'll play a crucial role in managing administrative tasks and supporting our tax preparation team. This position is perfect for individuals with strong organizational and communication skills who want to make a positive impact during Tax Season. Candidates must have a solid background in business or sales and experience in a retail setting.

Qualifications

• Post-secondary degree in business and 3 years of retail experience.
• Valid driver's license and reliable vehicle required.
• Proficiency in MS Office Suite applications essential.

Responsibilities

• Provides administrative support to District Manager.
• Assists in recruitment and training of seasonal Associates.
• Tracks district performance metrics and prepares reports.

Skills

Organizational skills

Administrative skills

Problem-solving

Communication skills

Customer service mindset

Education

Post-secondary education in business or sales

3 years of experience in a retail environment

Tools

MS Office Suite

Job description

For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate.

Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!

The Opportunity:

The District Operations Coordinator reports to the District Manager and is responsible for handling administrative tasks, coordinating activities, and supporting the overall functioning of their District.

The District Operations Coordinator also participates in Tax Season preparedness including interviewing and onboarding seasonal Associates, ordering supplies, setting up offices.

Main Responsibilities

• Provides administrative support to the District Manager and other leaders.
• Collaborates with the District Manager to develop and implement operational strategies to improve efficiency and productivity.
• Assists with the recruitment, onboarding and training of new Associates, ensuring they are familiar with company processes and procedures.
• Coordinates and schedules meetings and training sessions.
• Maintains and organizes district files, records, and documents.
• Assists with payroll and human resources-related tasks such as timecard validation and scheduling
• Coordinates and communicates with various departments.
• Responds to inquiries and provides information to associates and clients.
• Monitors and tracks district performance metrics and prepares reports.
• Assists with inventory management and ordering supplies.
• Ensures compliance with company policies and procedures.
• Assists in the coordination of district events and promotional activities.

Key Qualifications and Education

• Post-secondary education in business or sales and 3 years of experience in retail environment or a relevant combination of education and experience.
• Valid driver’s license required, along with a reliable vehicle and current/valid vehicle insurance.
• Proficient in MS Office Suite applications.

Skills and Attributes

• Demonstrated administrative skills, including scheduling, record-keeping, and document management.
• Exceptional organizational abilities to manage multiple tasks and meet deadlines.
• Attention to detail.
• Problem-solving skills to address operational challenges.
• Excellent verbal and written English communication skills
• Proficiency in using computer systems and software applications for data management and reporting.
• Analytical mindset to analyze data and provide insights for decision-making.
• Strong customer service mindset to addressing inquiries and supporting Associates and clients.
• Ability to setup workstation computers and work with various software packages.

Physical Demands

• Sitting and working at a computer for extended periods of time (majority of the workday).
• May be required to work overtime.
• Will be required to drive/travel up to 50% during post/pre-season and Tax Season
• Able to lift up to 30 lbs.

We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.

H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.