District Manager - Store Operations

Peavey Industries LP; London; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a District Manager to lead their Store Operations Team in London, Ontario. This role involves achieving sales targets, managing team performance, and ensuring exceptional customer service. You'll play a pivotal role in fostering a collaborative environment while driving operational excellence. If you have a strong background in retail management and a passion for developing talent, this is your chance to make a significant impact in a community-focused company that values diversity and inclusion. Join a forward-thinking organization where your contributions will be recognized and valued.

Qualifications

• Education in Business or a related field is required.
• 5-6 years of related work experience is necessary.

Responsibilities

• Lead Store Operations Team to achieve sales and performance targets.
• Manage recruitment, training, and development of the district team.
• Conduct operations audits and ensure compliance.

Skills

Problem Solving

Business Acumen

Microsoft Office

Retail Analytics

Drives Results

Ensures Accountability

Directs Work

Action Oriented

Global Perspective

Manages Complexity

Drives Vision & Purpose

Customer Focus

Develops Talent

Education

Education in Business or related field

5-6 years related work experience

3-4 years experience in a leadership role

Job description

DISTRICT MANAGER

With our corporate office in Red Deer, Alberta and regional office in London, Ontario, Peavey Industries LP proudly serves as the corporate parent to retail brands Peavey Mart, MainStreet Hardware, and Ace Canada. As a 100% Canadian and employee-owned company, we are not just a business; we are a community.

At Peavey, we live by our values captured in FABRIC:

• Forward thinking
• Always remember where we come from
• Be resourceful
• Respect
• Integrity
• Caring

These values guide everything we do, from the way we collaborate internally to the services we provide for our customers. We believe in fostering an environment where people matter.

Why Work With Us?

Peavey Industries LP is dedicated to fostering diversity, equity and inclusion and proudly upholds principles of equal opportunity in employment. We value the individuality and diverse perspectives of all applicants, ensuring that each receives fair consideration. Your distinctive contributions are warmly welcomed and highly valued.

Job Overview

The District Manager is responsible for leading the Store Operations Team within their district. They are accountable for achieving the established targets and KPI’s such as sales, payroll, customer service and all the supporting performance metrics. They ensure the ongoing training and development of their district team and are responsible for recruitment, selection, and succession planning of the team.

Hours

• 37.5 hours/week
• 8:00 to 4:30 Monday to Friday (flex options available)
• Hybrid – 3 days per week required in office

Responsibilities

Operational Execution & Improvement

• Achieve targets and KPI’s such as but not limited to sales, payroll, customer service and all the supporting performance metrics.
• Travel to stores regularly, conducting operations audits and ensuring visibility.
• Manage sales promotions and activities; sales training; and ensure team members practice company selling standards in stores.
• Contribute to the planning and development of budgets for operational areas such as sales, payroll and all the supporting operational expenses.
• Execute company asset protection strategies and direction consistently in conjunction with the asset protection team and ensures the District Manager team is actively ensuring all store compliance.
• Oversee the Store Managers to ensure that they are effective in their role holding store teams accountable to executing company merchandising, marketing and operational directions consistently.

In-Store Merchandising, Marketing & Customer Experience

• Ensure that all activities related to in store merchandising, marketing and customer experience have been executed in a timely and productive manner and are completed according to the standards as outlined and ensure exceptions or issues with the execution have been proactively communicated to the correct team.

Cross Functional Support

• Positively identify issues, build plans, communicate solutions and seek alignment to ensure positive forward movement while collaborating with business partners and stakeholders.
• Effectively handle escalated customer complaints within district and support Store Managers to resolve major issues.

Talent Development & Performance Management

• Develop and support the leadership of the Store Manager team and ensure the team is actively using Peavey performance management tools to lead, coach and develop their staff consistently with proper documentation, ensuring that any areas of poor performance are addressed in a timely and effective manner through the performance improvement process.

Safety

Follow all Peavey Industries safety policies, procedures, and protocols, report any accidents/incidents, near misses, injuries and concerns to your manager or a health and safety committee representative, and work in a safe manner that ensures the health and safety of themselves and all others on the work site.

Core Values

Positively communicate and demonstrate the company’s Core Values.

Other duties as assigned

Requirements

Education and Experience:

• Education in Business or a related field and related certification/equivalent experience.
• 5-6 years' related work experience.
• 3-4 years' experience in a leadership role.

Skills:

• Problem Solving
• Business Acumen
• Proficient in Microsoft Office
• Retail Analytics
• Drives Results
• Ensures Accountability
• Directs Work
• Action Oriented
• Global Perspective
• Manages Complexity
• Drives Vision & Purpose
• Customer Focus
• Develops Talent

Only those selected for an interview will be contacted.