District Manager - 12 months Contract

MWI Buying Group; Canada; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

AmerisourceBergen seeks a District Manager to lead a remote field team across Canada, ensuring patient access to therapies and program compliance.

Under general direction, you will recruit, coach, and manage Field Case Managers and Wellness Case Managers, driving enrollment growth and collaborating with stakeholders to optimize program opportunities.

Qualifications

• Bachelor’s degree is required.
• Health professional background is an asset.
• Minimum 5 years of people management or clinical program management experience in healthcare.
• Experience with patient support program management is an asset.
• Strong key account management and data-driven decision making.
• Bilingual English/French is mandatory in Quebec; an asset elsewhere in Canada.

Responsibilities

• Oversee program operations within a defined geographic area for privacy and policy alignment.
• Manage and mentor remote Field Case Managers and Wellness Case Managers.
• Drive enrollment growth and address client issues.
• Collaborate with Commercial DMs to maximize opportunities and execute tactics.
• Recruit, hire, and develop team; conduct performance reviews and professional development.
• Monitor KPIs to ensure superior patient experience and compliance with procedures.
• Travel up to 50% as required.

Skills

Project management

Analytical thinking

Communication (English & French)

Leadership

Stakeholder management

Education

Bachelor's degree

CCPE certification (asset)

Job description

À propos de Cencora Cherchez-vous à faire une différence dans la vie d’un patient? Chez AmerisourceBergen, vous trouverez une culture innovante et collaborative, axée sur le patient et soucieuse de faire la différence. En tant qu’organisation nous sommes unis par notre responsabilité d’œuvrer pour des vies plus saines.

Ce que vous ferez

POSITION SUMMARY

Under the general direction of the National Program Manager and the Senior Program Manager, the District Manager (DM) is responsible for managing all aspects of the program in a given geographical area. Someone who will become an expert in private and regional government payer policies, the District Manager ensures that patients have easy access to their drug therapy by overseeing and managing the activities of the remote team compromising of a highly talented group of Field Case Managers (FCM) and Personal Care Specialists (PCS) or Wellness Case Managers (WCM).

PRIMARY DUTIES AND RESPONSIBILITIES

• Account Management
• Proactively identify areas of enrollment growth and manage client issues
• Act as program champion with influential stakeholders
• Coach and mentor new field team members to promote program services to patients and HCPs
• Collaborate with Commercial DMs to maximize program opportunities with key customers and execute tactics
• Leadership
• Work with management team to ensure clear understanding of team mission and goals
• Work with management team to help identify skills that are need for projects or work activities and match skill requirements with available talent
• Work with Training Managers to improve competencies of team and address knowledge gaps
• Obtain feedback and input on program enhancements
• Stay abreast of industry trends and important pending legislation impacting business
• Fosters proactive, continued quality improvement
• Human Resources
• Responsible for recruiting, interviewing and hiring for vacant positions
• Conduct Performance Reviews and manage Professional Development for field team
• Responsible for training and motivating/ developing field teams
• Spends a significant proportion of time in the field with the remote teams
• Manage employee relations and progressive discipline
• Monitor activities (KPIs) to ensure superior customer experience and ensure compliance with Program’s operating procedures
• Utilize systems (CRM, Reports) to monitor, train and coach field teams
• Approves purchases, expenses, mileage and other budget related expenses

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• Bachelor’s degree required
• Health professional background, such as nursing or other medical expertise, is an asset
• Requires minimum of 5 years experience in people management or clinical program management or related fields within healthcare
• CCPE certification an asset
• Experience with patient support program management an asset
• Proficiency in key account management
• Proficiency at understanding the private and public reimbursement environments an asset
• Proficiency at understanding and leveraging data to identify opportunities and challenges with customers and team members
• Proficiency at coaching field team to promote program services to customers and patients
• Proficiency at identifying and championing efficiencies (tasks, technology, etc)
• Proficiency at working with CRM and leveraging its analytics
• Dynamic leader who can energize multidisciplinary teams to learn and apply new skills and /or techniques to respond to the business needs

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS

• Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation
• Good Analytical, conceptual and problem solving skills
• The ability to manage multiple tasks along a parallel process
• Ability to resolve associate issues effectively and efficiently
• Critical thinking skills
• Strong industry knowledge
• Ability to communicate effectively in both French and English (oral and written) mandatory in Quebec, an asset in the rest of Canada
• Possess strong interpersonal and leadership skills
• Attention to detail
• Ability to proficiently use computer and good knowledge of Microsoft Office
• Strong business acumen competency
• Ability to travel up to 50% depending on region and responsibility. Must be able and willing to work in the home offices of field team members.
• Ability to collaborate with different parties
• Ability to coach and develop others
• Hold and maintain a valid, non-expired, unrestricted driver’s license
• Must possess a car

Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l’offre de programmes d’avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l’ensemble de nos associés. Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l’entreprise, tandis que d’autres sont offerts par les cotisations des associés. Les offres d’avantages sociaux spécifiques peuvent varier selon l’emplacement, le poste ou l’unité d’affaires.

Temps Plein Égalité d’accès à l’emploi

AmerisourceBergen s'engage à offrir des possibilités d'accès à l'emploi égales sans égard à l’origine ethnique, à la couleur, à la religion, au sexe, à l’orientation sexuelle, à l’identité de sexe, aux renseignements génétiques, à la nationalité, à l'âge, aux handicaps, au statut de vétéran ou à l’adhésion à toute autre classe protégée par la loi fédérale, d’État ou locale.

Politique sur l’accessibilité

AmerisourceBergen a adopté des pratiques d’emploi justes et accessibles. Sur demande, AmerisourceBergen offrira des mesures d’adaptation aux personnes handicapées durant les processus de recrutement, d’évaluation et d’embauche et tout au long de leur emploi.

As per ESA legislation, this role is excluded from pay transparency requirements in Ontario

This posting is intended to fill an existing vacancy for our District Manager - 12 months Contract role.

Affiliated Companies

Innomar Strategies

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.