Distributor Management Supervisor

Nestlé S.A.; Brampton; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Health and Dental benefits start onday

Pension plan

Flexible hybrid work

Educational assistance

Discounts on Nestlé/Nespresso products

Job summary

Nestlé Canada in Brampton is seeking an Eastern Canada Distributor Management Supervisor to lead a reliable, customer-focused distribution network. You will partner with distributors, warehousing, and route teams to deliver products on time while maintaining cold-chain standards.

You will drive continuous improvement using NCE tools, manage end-to-end order-to-cash, and coach teams to elevate service levels across the network in a fast-paced, hybrid environment.

Qualifications

• University degree in Logistics, Supply Chain, Business, or equivalent.
• 2-4+ years in Logistics, Field Delivery Operations, Transportation, Warehousing, or Distributor Management.
• Bilingual English/French is an asset.
• Strong customer service mindset and ability to build distributor relationships.

Responsibilities

• Serve as the primary contact for Buy/Sell and DSD Distributors.
• Track on-time delivery and accuracy, and monitor service performance.
• Promote use of handheld/portal tools and provide training.
• Manage end-to-end order-to-cash lifecycle.
• Collaborate with Route Planning for route reviews and improvements.
• Ensure QA, NQMS, Health & Safety and cold-chain compliance.
• Oversee end-to-end movement of shipments to delivery and settlement.
• Troubleshoot service issues and special deliveries.
• Maintain contracts and compliance documentation.

Skills

Relationship building

Data analytics

Cross-functional collaboration

Problem solving

Communication

Education

University degree in Logistics, Supply Chain, or Business

Tools

Power BI

Tableau

Excel

TMS

Job description

Location: Brampton, ON located at 9050 Airport Rd, Brampton, ON L6S 6G9

Hybrid

A little bit about us

While Nestlé is known for KitKat®, Gerber®, Nescafe®, and Maggi®, our recipe for success comes down to one thing: our people.

We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,400+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward.

Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.

What to Expect:

As the Eastern Canada Distributor Management Supervisor, you will play a critical role in operating a reliable, efficient, and customer-focused distribution network. You will support our Route to Market strategy through our Direct Store Delivery (DSD) partners, helping ensure products flow accurately, compliantly, and on time, every day.

You will partner closely with Distributors, Warehousing, Customer Solutions, Route Planning, and Trade Asset teams to deliver exceptional customer service while unlocking operational efficiencies across the network. This position is an existing vacancy.

A day in the life:

Distributor Partnership & Daily Execution

• Act as the primary connection point for assigned Buy/Sell and DSD Distributors.
• Track and optimize daily service performance, including on-time delivery, delivery accuracy, short-on-load performance, and refusals.
• Drive adoption of and compliance with handheld and portal tools, including training support.
• Manage the full order-to-cash lifecycle.
• Collaborate with Route Planning on route reviews and efficiency improvements.
• Ensure compliance with Quality Assurance and Health & Safety best practices while maintaining strict cold-chain standards across distributor operations.

Operational Execution

• Own the end-to-end movement of shipments through delivery completion and settlement.
• Troubleshoot service issues, including frequency changes and special deliveries.
• Maintain compliance with Quality Assurance, Nestlé Quality Management System (NQMS), Health & Safety, and transportation governance requirements.

Distributor Performance Management

• Supervise service KPIs, provide performance coaching, validate routing schedules, and identify efficiency gains.
• Maintain contracts, rate agreements, and compliance documentation to support high-quality execution aligned with budget expectations.
• Use Nestlé Continuous Excellence (NCE) tools to reduce waste, improve flow, and deliver digitally enabled solutions.
• Identify and act on continuous improvement opportunities using NCE methodologies.

Role Requirements

• Bilingual proficiency in French and English is an asset.
• CCLP/PLOG industry designation preferred.
• University degree in Logistics, Supply Chain, Business, or equivalent experience.
• 2-4+ years of experience in Logistics, Field Delivery Operations, Transportation, Warehousing, or Distributor Management.
• A strong operational mindset paired with practical problem-solving skills.
• The ability to build trusted relationships with distributor partners.
• Clear communication across Warehouse, Transportation, Route Settlement, and Customer Solutions teams.
• Comfort operating in a fast-paced, constantly evolving environment.

Preferred Skills

• Experience in the Convenience & Gas channel, merchandising, or retail.
• Familiarity with Transportation Management Systems, mobile and web-based tools, QA/HACCP practices, and retail order-to-cash flows.
• A curious, data-driven attitude with strong analytical capabilities.
• Strong Excel skills; experience with Power BI or Tableau is preferred.
• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Three weeks of Vacation and four personal days (Personal Paid Holidays)
• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

At Nestlé Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above, aligned with our commitment to equitable pay practices.

Nestlé Canada is an equal-opportunity employer. The principles of diversity, equity, inclusion, and accessibility are vital to how we operate. We strive to foster a respectful and supportive environment where individuals feel valued and empowered to contribute and succeed.

If you are invited to participate in the recruitment process and require an accommodation, please inform Human Resources. Nestlé will work with you to ensure full participation.