Distribution Digital Support Specialist

Canada Life; Winnipeg; On-site; CAD 51,000 - 79,000; Full time

Benefits offered by this job

Education reimbursement

Mental health benefit

Volunteer day

Pension plan

Employee discounts

ERGs & mentorship

Job summary

Canada Life is seeking an Operations Specialist on a temporary full-time one-year contract. You will become a subject matter expert for our Canada Life tailored Salesforce system, provide exceptional customer service by phone and email, and train users while tracking requests in our ticketing system.

You will need strong listening, communication, and problem-solving skills, plus experience or interest in Salesforce and CRM tools, and bilingual French-English abilities.

Qualifications

• A great listener comfortable providing support to a wide range of users.
• Service Desk or Help Desk experience will be considered an asset.
• Experience training on technological procedures and practices is an asset.
• Demonstrated analytical and issue resolution skills.
• Planning and organization skills.
• Excellent communicator, both verbally and written.
• Thrives in a fast paced, changing environment.
• Positive, can do attitude.
• Self-motivated, takes initiative.
• Enjoys a team-focused working environment.
• Experience with Salesforce or other CRM tools is an asset.
• Proficient in Outlook, Excel, Word, PowerPoint.

Responsibilities

• Becoming a subject matter expert in our Canada Life tailored Salesforce.
• Keeping up with changes and enhancements in Salesforce.
• Identify user needs with critical thinking.
• Troubleshooting, problem solving, and training.
• Capture call/email details into a ticketing system.
• Provide exceptional customer service over phone and email.
• Maintain clear and concise communication.
• Track and monitor requests and data.

Skills

Active listening

Customer support

Training delivery

Analytical thinking

Planning & organization

Verbal & written communication

Team player

Bilingual: French/English

Salesforce experience

CRM tools

Microsoft Office

Tools

Salesforce

Microsoft Office

Job description

Temporary Full Time

Do you have a passion for helping people become more productive, and efficient with technology? Are you looking for an exciting opportunity to engage with, and provide support to some of the most entrepreneurial, upbeat, high-energy people you’ll ever meet in your life?

In this role you will identify our users’ needs and promote best practices to ensure that users are getting the most out of our technology systems. You will learn our business, learn, and understand our audience, and learn and understand our Canada Life tailored Salesforce system.

This is a one year contract position.

What Makes an Operations Specialist

• Becoming a subject matter expert in our Canada Life tailored Salesforce
• Keeping up with changes and enhancements in Salesforce
• Able to use critical thinking to identify the needs of our users
• Performing trouble shooting, problem solving, and training
• Recognize trends, monitor, and execute requests and track data
• Use and maintain appropriate procedures and documentation
• Providing exceptional customer service over the phone and via email
• Demonstrate clear and concise communication skills and exceptional customer service
• Capturing call/email details into a ticket tracking system

Qualifications

• A great listener, who is comfortable providing support to a wide range of users
• Service Desk or Help Desk experience will be considered an asset
• Experienced in training on technological procedures and practices is an asset
• Demonstrated analytical and issue resolution skills
• Planning and organization skills
• Excellent communicator, both verbally and written
• Thrives in a fast paced, changing environment
• Positive, can do attitude
• Self-motivated, takes initiative
• Enjoy a strong team-focused working environment
• Demonstrated ability to work within tight deadlines while staying calm, cool and collected
• Experience working within Salesforce, or other Customer Relationship Management tools would be considered an asset
• Proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint)
• Bilingual required (French and English)

The base salary for this position is between $50,900 - $79,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.