Distribution Agent

Medavie; New Brunswick; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join Medavie as a Distribution Agent in Moncton, NB, where you'll play a crucial role in distributing sensitive media. This 12-month temporary position focuses on maintaining service levels and quality assurance within a dynamic environment. Ideal candidates will possess a high school diploma, strong communication skills, and thrive in fast-paced settings.

Qualifications

• Minimum 6 months relevant work experience in customer service.
• Bilingualism in English and French is an asset.

Responsibilities

• Distribute and organize various types of sensitive media.
• Maintain high quality assurance in operations.
• Communicate effectively with team members and stakeholders.

Skills

Strong communication skills

Attention to detail

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Kofax Capture

Lotus Notes

Kofax Total Agility

SharePoint

Job description

Position Type:
Temporary - Temporaire

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

This Distribution Agent position is geared towards satisfying member and customer expectations by maintaining service level agreements and accurately distributing media based on business rules. This role is responsible for the daily distribution of sensitive and confidential media to all lines of business and regions. You will be expected to maintain a high level of quality assurance, be highly adaptable, able to work in a fast paced environment, promote Medavie's Core Values on the daily. This position is a 12 month, fulltime term at our Moncton, NB location.

Responsibilities

• Distribute, analyze, and organize various types of sensitive and confidential media based on business rules and service level agreements for multiple regions.
• Practice and promote a high level of quality assurance, in day to day operations, on all items processed.
• Build and maintain relationships with team members and key stakeholders through open communication.
• Update business knowledge easily and readily; adapt to process changes with a change ready attitude and approach.
• Work collaboratively with team members and leaders to ensure service levels are met and workflow is covered for all lines of business for each region on the daily.
• Ensure administrations tasks are completed and recorded accurately; individual productivity tracker, incoming / outgoing job metrics, team tasks.
• Operate and perform maintenance on digital and mechanical equipment related to document and media processing: postage, inserting and envelope processing machines, scanners and associated software, printers and presses.

Qualifications

• High school diploma or equivalent.
• Minimum 6 months of relevant work experience in a customer focused, fast paced work environment.
• Ability to Work in a fast paced, ever evolving environment while maintaining a positive outlook and living Medavie's Core Values.
• Ability to lift or move items up to 22kg.
• Strong communication skills, written and spoken.
• High attention to detail and familiarity with quality assurance measures.
• Experience working with Microsoft Office Suite, Microsoft Outlook, Lotus Notes, Kofax Capture, Kofax Total Agility, SharePoint and Directories considered an asset.
• Bilingualism in English and French would be considered an asset.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [e-mail] .