Dispute Resolution & Review Coordinator (Hybrid)

WCB-Alberta; Calgary; Hybrid; CAD 53,000 - 60,000; Full time

Job summary

A government agency in Alberta is seeking a Request for Review Coordinator for administrative support in dispute resolution. The position requires strong skills in administration and customer service, along with proficiency in Microsoft Office and WCB systems. A diploma in Business Office Administration is essential. The role offers a competitive salary and opportunities for hybrid work. The successful candidate must reside in Alberta.

Benefits

Comprehensive benefits package

Flexible work schedules

Hybrid work opportunities

Qualifications

• Related administrative experience required.
• Ability to manage high volume of work in a busy environment.
• Knowledge of appeal process and WC Act beneficial.

Responsibilities

• Provide high quality administration support to Resolution Specialists.
• Ensure timely response to inquiries and direct callers appropriately.
• Review and assign Requests for Review to Resolution Specialists.

Skills

Excellent administration skills

Customer service skills

Team building skills

Exceptional communication skills

Time management

Education

Certificate or Diploma in Business Office Administration

Tools

Microsoft Word

Microsoft Excel

eCO

IMAGE

PAM

Workday

Lotus Notes

Job description

A government agency in Alberta is seeking a Request for Review Coordinator for administrative support in dispute resolution. The position requires strong skills in administration and customer service, along with proficiency in Microsoft Office and WCB systems. A diploma in Business Office Administration is essential. The role offers a competitive salary and opportunities for hybrid work. The successful candidate must reside in Alberta.