DispatcherCampus Safety Office

University of Guelph; Guelph; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading Canadian educational institution in Ontario is seeking a part-time Dispatcher for the Campus Safety Office. The ideal candidate will handle emergency calls, ensure community safety, and support campus operations. Responsibilities include monitoring alarms and liaising with police. This role requires strong communication skills and the ability to work 12-hour shifts. Hourly rate ranges from $23.83 to $26.63.

Qualifications

• Ability to successfully complete the Emergency Services Communications program.
• Ability to maintain confidentiality.
• Ability to work 12-hour shifts.

Responsibilities

• Intake requests for assistance from the public and staff.
• Handling emergency calls and dispatching response teams.
• Monitoring alarm systems and directing responses.

Skills

Excellent customer service skills

Excellent keyboarding and data entry skills

Proficiency in MS Excel

Strong interpersonal skills

Good judgment and decision-making

Education

Completion of secondary school education

Tools

MS Word

Email

Job description

Forbes includes U of G Among Canada’s Best Employers

Office, Clerical and Technical

Dispatcher

Campus Safety Office

Temporary Part-Time (Less than 24 hours a week)

Please apply by emailing and sending your:

• Cover Letter
• Resume
• Availability

The Campus Safety Office is looking for part-time temporary Dispatchers to be part of our team with a goal of keeping our campus community safe. This is an ideal position for someone who enjoys working in a fast-paced team environment, has a flexible schedule, and a strong desire to help others.

Do you qualify? Requirements for this position include:

• Completion of secondary school education
• Ability to successfully complete the Emergency Services Communications program (internal training program)
• Excellent customer service skills
• Excellent keyboarding, data entry, and computer skills with accuracy
• Proficiency in MS Excel, MS Word, Email, and other related software
• Ability to organize and prioritize
• Good judgment, accurate recall, and decision-making under stressful situations
• Strong interpersonal skills with excellent oral and written communication
• Ability to maintain confidentiality
• Ability to work 12-hour shifts

This position reports to the Manager of Emergency Planning and Administration, Campus Safety Office, with direction from the shift Sergeants. The responsibilities include:

• Intake of requests for assistance from the public, staff, and students
• Handling all emergency calls for assistance on campus and dispatching appropriate response teams
• Reception for Campus Community Police – in person and via telephone inquiries
• Monitoring multi-alarm computer systems and directing responses to alarms
• Documenting events and actions within the internal records management system
• Communicating with campus emergency personnel via radio or phone
• Liaising with Guelph Police Service dispatch and records units
• Supporting parking enforcement with inquiries and tow situations
• Providing clerical support and other duties as assigned

This position involves shift work – 12-hour shifts rotating between days (6:30 am – 6:30 pm) and nights (6:30 pm - 6:30 am). It requires work on weekends and statutory holidays, as the work unit provides 24/7 service.

Candidates must complete and pass: computerized testing, interviews, security clearance, background checks, and references before final employment approval.

Hourly rate: $23.83 - $26.63

The University of Guelph fosters a culture of inclusion and encourages applications from all qualified individuals, including those from underrepresented groups, to promote diversity within our institution.